Land Agent – Customer Support

This is a fully remote position, open to applicants in California.

📋 Description

• Act as the main point of contact for clients, property owners, contractors, and project participants.

• Facilitate customer outreach and manage project communications.

• Secure property access and obtain work authorizations.

• Address and resolve customer issues.

• Assist Gas Vegetation Management initiatives through field inspections and documentation of vegetation.

• Execute utility locate-and-mark tasks.

• Gather GIS data.

• Create reports and maintain project documentation.

• Keep accurate records.

• Ensure adherence to utility, client, regulatory, and company standards.

• Advocate for safety, quality, and exceptional customer service.

⛳️ Requirements

• An associate degree or an equivalent combination of education and relevant professional experience.

• A minimum of two (2) years of experience in land services, right-of-way, utilities, forestry, environmental services, customer outreach, vegetation management, or a related area.

• Proven experience in interacting with customers, property owners, public stakeholders, or regulatory bodies.

• Strong skills in customer service and relationship management.

• Experience in maintaining precise records and documentation.

• A valid driver's license with a satisfactory driving record.

• Willingness to travel extensively within assigned service areas.

• Background in supporting utility vegetation management programs.

• Experience in securing landowner permissions and property access agreements.

• Familiarity with or experience using ArcGIS Online, ESRI GIS software, GPS technology, or mobile data collection tools.

• Certification in utility locate-and-mark or relevant Operator Qualification (OQ) experience.

• Knowledge of gas utility operations and vegetation management practices.

• Experience working within PG&E or similar electric and gas utility environments.

🏝️ Benefits

• A nurturing and inclusive workplace that values diversity and fosters innovation.

• Opportunities for professional advancement and career development.

• Company-sponsored medical, dental, vision, and 401(k) plans with company matching.

• Tuition reimbursement program.

• Voluntary plans for life, disability, critical illness, accident, and hospitalization.

• HSA or FSA medical accounts available.

• FSA accounts for dependent care and transportation/parking.

• PTO hours for full-time employees.

• Potential eligibility for discretionary bonuses as determined by the company.