Lab Dispatcher

This is a fully remote position, open to applicants in Texas.

📋 Description

• Assign all service orders to field personnel within fifteen minutes of order entry.

• Oversee and manage the proper dispatching, completion, pickup, and processing of cases in accordance with established policies and procedures.

• Organize, review, and allocate cases based on geographical coverage knowledge and the availability of on-duty phlebotomists.

• Monitor all dispatched tasks during the shift and perform follow-ups on cases.

• Ensure that work assignments are completed and provide support where necessary.

• Prepare daily work schedules for multiple phlebotomists.

• Maintain ongoing communication throughout shifts, including tracking and rerouting cases as needed.

• Collaborate with Area/Regional Phlebotomy Management, Logging Area, Stat Tracking, Customer Service, Call Center, Redraw Department, and Courier Services.

• Address facility special requests, prioritize urgent laboratory orders, and perform constant follow-ups.

• Document issues in detail with written reports.

• Conduct minor investigations, troubleshooting, and immediate problem resolution when required.

• Inform the Dispatch Manager promptly about challenging issues that require attention.

• Recognize personal improvement areas and adapt to proposed changes.

• Complete other assigned tasks and assist with attendance-related office matters.

• Manage high-volume calls and dispatch assistance requests from facilities, phlebotomists, call center personnel, and field employees.

⛳️ Requirements

• High school diploma or GED is required.

• Proficient to expert in the use of Microsoft Office software.

• Capable of clear communication, active listening, confirming messages, and relaying essential information.

• Ability to concentrate on tasks in a fast-paced call center setting.

• A private workspace that is free from external noise and distractions is necessary.

• Must comply with safety checklist requirements.

• High-speed internet connection that supports VoIP communications is required.

• Fiber or cable internet is recommended; DSL and satellite connections are not advised.

• Must successfully complete TridentCare's Network Performance Test.

• Access to a PC that can run the network test; Chromebooks are not accepted.

• Availability for either Thursday–Monday, 6:00 a.m.–2:30 p.m. CST, or Friday–Tuesday, 2:00 p.m.–10:30 p.m. CST.

• Basic knowledge of dispatch and routing preferred at a novice level.

• Customer service experience is preferred.

• Intermediate computer skills are preferred.

🏝️ Benefits

• Opportunity to work remotely.

• Flexible work-from-home arrangement.

• High-speed internet/VoIP support requirements.

• Recommendation for fiber or cable internet.

• Full-time employment status.