L2 NOC, Windows

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage Windows development, testing, and production servers, including tasks such as reloading, re-imaging, patching, GPO configuration, and OS hardening.

• Troubleshoot and resolve intricate issues related to Windows OS, Active Directory, and server connectivity.

• Conduct daily monitoring of Windows systems, services, and overall performance.

• Proactively initiate remediation actions.

• Install, uninstall, and upgrade software packages and agents that are Windows-based.

• Take ownership of Level 2 Windows-related tickets until resolution, which includes performing root cause analysis.

• Provide evaluation reports on systems and contribute to operational recommendations for Windows environments.

• Update system records and ensure compliance with licensing requirements.

• Keep accurate configuration data for Windows assets.

• Create runbooks and guides for operational procedures.

• Educate Level 1 analysts on Windows-related processes.

⛳️ Requirements

• BA/BS degree with 2–4 years of relevant experience, or an equivalent combination of education and experience.

• Extensive experience in Windows troubleshooting and server administration.

• Capability to support 24×7 operations and participate in rotating shifts.

• U.S. Citizenship and residency required.

• Must be eligible for any necessary U.S. Government authorizations to access export-controlled commodities and technology.

• Night Shift hours: 6pm - 6am EST.

• Linux credentials may also be held if allowed.

🏝️ Benefits

• Commitment to equal opportunity employment.

• Reasonable accommodation assistance available for job seekers in the U.S.

• Support for 24×7 operations with rotating shifts.