L1/L2 IT Support Engineer

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver Level 1 and Level 2 technical assistance to end users.

• Oversee Microsoft Intune administration, encompassing device enrollment, configuration profiles, compliance policies, endpoint security, application deployment, and Windows Autopilot.

• Manage Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.

• Conduct user onboarding and offboarding, including account provisioning, licensing, and access management.

• Diagnose and resolve issues related to Windows, macOS, Microsoft 365, Intune, networking, and endpoints.

• Maintain comprehensive documentation and adhere to IT best practices.

⛳️ Requirements

• 2–4 years of practical IT support experience.

• Demonstrated experience in administering Microsoft Intune within a production setting.

• Extensive administration skills in Microsoft 365, including Entra ID, Exchange Online, Teams, SharePoint, and OneDrive.

• Exceptional troubleshooting and problem-solving capabilities.

• Knowledge of Windows 10/11, Active Directory/Entra ID, TCP/IP, DNS, DHCP, VPN, and networking fundamentals.

• Strong communication and customer service skills.

• MD-102 or MS-102 certification is required.

• AZ-900 – Microsoft Azure Fundamentals certification is a plus.

• Hands-on experience and practical troubleshooting skills in real-world scenarios.

• Ability to thrive in agile environments.

• Capacity to manage enterprise-level systems and sensitive business information.

🏝️ Benefits

• Support for professional certification and development.

• Flexible and growth-oriented work environment.

• Competitive salary aligned with market rates.

• Opportunity to engage in large-scale enterprise transformation initiatives.

• Experience working with global clients and cross-functional teams.