L1 Database Operations Engineer – Oracle, SQL Server

This is a fully remote position, open to applicants in India.

📋 Description

• Assist in the daily operations of Oracle and Microsoft SQL Server databases

• Oversee the availability of Oracle and SQL Server, including alerts, dashboards, and health indicators

• Execute routine checks on database status, tablespace/disk utilization, alert logs, error logs, and overall health

• Monitor scheduled jobs, SQL Agent tasks, and the status of RMAN/database backups

• Detect connectivity issues, space alerts, job failures, backup failures, and capacity alerts

• Gather logs and diagnostic data for unresolved issues

• Record, classify, prioritize, and track incidents in ServiceNow or similar ITSM tools

• Conduct initial troubleshooting following approved runbooks and standard operating procedures

• Escalate critical alerts and ongoing incidents to L2/L3 teams within the established SLAs

• Assist with reporting backup statuses, routine health checks, and validating scheduled maintenance

• Maintain incident records, operational checklists, and documentation for shift handovers

• Collaborate with L2/L3 teams, as well as Application, Server, Storage/Backup, and Infrastructure teams

• Adhere to ITIL Incident, Change, and Request Management processes

• Ensure smooth shift transitions across APAC–EMEA–NLAM and provide continuous 24x7 support

⛳️ Requirements

• 1-3 years of foundational knowledge in relational databases, specifically Oracle and/or SQL Server

• Familiarity with database availability, logs, tablespace or disk utilization, and scheduled jobs

• Basic SQL skills with the capability to execute simple queries or health checks when authorized

• Understanding of backup status, job monitoring, and incident escalation practices

• Experience with monitoring tools and ServiceNow or comparable ITSM platforms

• Knowledge of incident management, SLA compliance, and escalation protocols

• Strong communication, documentation, and shift handover abilities

• Capacity to accurately follow runbooks and operational checklists

• Willingness to work rotational shifts in a 24x7 production support setting

• Exposure to Oracle Enterprise Manager, SQL Server Management Studio (SSMS), or similar tools

• Basic understanding of RMAN and SQL Server backup concepts

• Familiarity with the principles of database high availability and disaster recovery

• Basic knowledge of SQL scripting or command-line operations

🏝️ Benefits

• A dynamic environment enriched by strong customer and partner networks

• A culture that fosters innovation, collaboration, and continuous learning

• A diverse and inclusive workplace

• An equal opportunity employer