Kubernetes Technical Support Engineer, English Required

This is a fully remote position, open to applicants in Mexico, +5 more countries.

📋 Description

• Assist in managing an enterprise AI vision platform that operates on Kubernetes and is utilized for video analytics.

• Deliver hands-on Tier 2 / Tier 3 technical assistance.

• Examine and resolve intricate issues related to Kubernetes deployments, software, infrastructure, networking, hardware, and configuration.

• Engage directly with enterprise clients during troubleshooting sessions.

• Reproduce client environments for effective troubleshooting.

• Investigate complex incidents and pinpoint root causes.

• Collaborate closely with Engineering on escalated issues and product-related challenges.

• Propel product issues to a successful resolution.

• Acquire knowledge of the AI vision platform, its architecture, and internal support processes during the onboarding phase.

• Collaborate with senior engineers before taking full ownership of client issues independently.

• Complete internal training and certification pertinent to the AI vision platform.

⛳️ Requirements

• A minimum of 2 years of professional Technical Support experience, ideally providing Tier 2 / Tier 3 support for technical or enterprise software products.

• Extensive, hands-on experience with Kubernetes in production settings.

• At least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or an equivalent.

• Strong troubleshooting skills across software, infrastructure, networking, and distributed systems.

• Excellent written and verbal communication skills in English.

• Experience working directly with clients in a technical role.

• Ability to independently investigate ambiguous or complex technical challenges and guide them toward resolution.

• Experience collaborating with Engineering teams on escalations, technical investigations, and product challenges.

• Ability to convey highly technical concepts, findings, workarounds, and resolutions clearly.

• Strong analytical thinking, ownership, organizational, and problem-solving abilities.

• Practical expertise in Kubernetes within production environments.

• Familiarity with containerized applications and troubleshooting related to containers.

• Knowledge of Kubernetes deployments, services, pods, configurations, and typical failure scenarios.

• Understanding of networking concepts and troubleshooting techniques.

• Proficiency in troubleshooting infrastructure and distributed systems.

• Experience with logs, monitoring, and diagnostic tools.

• Skills in technical incident investigation and root-cause analysis.

• Availability to work in alignment with U.S. East Coast business hours.

• Capability to engage in live technical troubleshooting sessions with clients.

🏝️ Benefits

• Integration with global brands and innovative startups.

• Remote work or home office options.

• If a hybrid or on-site work model is necessary, you will be informed during the initial session.

• Schedule will be adjusted according to the assigned work cell or project.

• Work schedule from Monday to Friday.

• A day off to celebrate your birthday.

• Comprehensive major medical insurance (applies to Mexico).

• Life insurance coverage (applies to Mexico).

• Diverse, multicultural work teams.

• Access to training courses and certifications.

• Opportunities to meet special guests from the IT industry.

• Virtual integration events and interest groups.

• English language classes.

• Opportunities for advancement within our various business lines.

• Proudly recognized as a Great Place to Work.