Korean-English Interpreter

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Deliver precise, comprehensive, and respectful video interpreting services between English and Korean, including occasional over-the-phone sessions.

• Ensure accurate communication without adding, omitting, or modifying the intended meaning.

• Adhere to professional interpreter ethics, practices, and company protocols.

• Uphold confidentiality and comply with relevant healthcare privacy regulations.

• Exhibit cultural sensitivity and respect for diverse backgrounds, communication styles, and patient preferences.

• Maintain professionalism and exercise sound judgment regarding interpreter role boundaries.

• Adapt to changing technologies, workflows, and service demands.

• Engage in mandatory training, coaching, and quality-related initiatives.

• Connect English-speaking healthcare providers with Korean-speaking patients in sensitive medical contexts.

• Complete the structured evaluation process and foundational training prior to participating in live sessions.

⛳️ Requirements

• Proficient, professional-level verbal communication skills in both English and Vietnamese.

• Deep understanding of the medical interpreting process, including informal interpreting experience.

• Capacity to accurately and completely interpret medical information in both languages.

• Willingness to undertake a medical interpreting proficiency assessment.

• Cultural awareness and comfort in navigating the US healthcare landscape.

• Strong reliability and sound judgment, coupled with a customer service orientation.

• Comfortable utilizing video conferencing platforms and adapting to new remote technologies.

• Ability to pass background checks and drug screenings.

• Dedicated home workspace free from distractions, equipped with a locking door and wired high-speed internet; Wi-Fi, hotspot, satellite, and DSL connections are not acceptable.

• Comfortable being on camera for the majority of each shift.

• Residing in Vietnam and available for remote work.

• Availability to work night shifts aligned with US Eastern Time (ET).

• Previous experience in medical interpreting is a plus, though not mandatory.

• Formal training as a medical interpreter or possession of a relevant certificate or degree is advantageous, but not required.

• National medical interpreter certification, such as CCHI or NBCMI, is beneficial but not essential.

• Experience interpreting via video or telephone platforms is a plus, but not required.

• Familiarity with medical terminology in both English and Korean is advantageous but not essential.

• Ability to remain calm, composed, and professional under pressure.

• Open to receiving and acting on feedback.

• Professional, camera-ready appearance and consistent attendance.

• Commitment to patient confidentiality and dignity.

• Preferred experience in healthcare or clinical support, customer service, call center or BPO, language services, translation, or interpreting.

🏝️ Benefits

• Paid Time Off

• Work From Home

• Training & Development

• Equipment provided

• Full-time, permanent employment

• Structured training program prior to commencing live sessions

• Supportive onboarding