Key Client Support Specialist

This is a fully remote position, open to applicants in Connecticut, +3 more states.

📋 Description

• Offer expert guidance to account management teams in areas such as underwriting, ancillary products, benefit design, and market-specific dynamics.

• Act as a subject matter authority for billing operations, ensuring precise billing administration and prompt resolution of billing inquiries and discrepancies.

• Keep the billing master roster accurate and up-to-date.

• Create and sustain monthly, quarterly, and annual forecasts, recognizing trends, variances, risks, and opportunities that influence financial performance.

• Assist with plan design implementations and convert State legislation into business requirements.

• Function as the business lead for vendor integrations serving State members.

• Serve as the communication bridge for account management and other organizational support areas that affect client management.

• Oversee a database of individual stakeholders within the market and their connections.

• Aid in crafting strategic business plans to enhance retention and growth within the SHBP Plan.

• Train newly onboarded staff on the distinctive SHBP Market.

⛳️ Requirements

• A Bachelor's degree from an accredited college or university is preferred.

• A minimum of 10 years of experience in group health is required.

• Experience in managing within a fast-paced, performance-driven environment is essential.

• Familiarity with complex billing operations is preferred.

• Proficiency in the use of personal computers and supporting software in a Windows-based environment is necessary.

• Understanding of health insurance plans, healthcare delivery systems, and claim operations is required.

• Knowledge of pricing and underwriting principles is essential.

• Horizon BCBSNJ employees must reside in New Jersey, New York, Pennsylvania, Connecticut, or Delaware.

🏝️ Benefits

• Comprehensive health benefits (Medical/Dental/Vision)

• Retirement Plans

• Generous PTO

• Incentive Plans

• Wellness Programs

• Paid Volunteer Time Off

• Tuition Reimbursement