Key Account Manager – Rheumatology, Nephrology

This is a fully remote position, open to applicants in California.

📋 Description

• Accelerate the diagnosis process, enhance appropriate patient identification, and streamline treatment initiation.

• Collaborate with key stakeholders in targeted accounts within Amgen’s rare disease therapeutic sectors.

• Overcome operational and access obstacles within assigned health systems, specialty clinics, infusion centers, and care sites.

• Identify account-level barriers and implement focused strategies to enhance therapy access and clinic preparedness.

• Create and implement account plans that align with customer priorities, portfolio expansion, patient access, site-of-care operations, and treatment continuity.

• Develop stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, actionable plans, and site performance evaluations.

• Oversee assigned account contracting opportunities, manage internal approvals, and facilitate compliant negotiation and execution.

• Tackle barriers related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams on access solutions.

• Assess buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.

• Identify enhancements in reimbursement readiness, inventory practices, ordering procedures, and patient financial navigation.

• Engage care sites through education, workflow assistance, and coordinated resources.

• Detect operational gaps affecting referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up.

• Synchronize field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Deliver actionable field insights regarding customer needs, competition, reimbursement trends, and operational challenges.

• Track account performance and adjust priorities to meet agreed-upon objectives in a compliant manner.

• Maintain precise account plans, affiliations, activity records, and opportunity documentation.

• Spearhead matrix planning and execution for priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales and/or relevant account management experience, OR Master's degree with 4 years of sales and/or relevant account management experience, OR Bachelor's degree with 6 years of sales and/or relevant account management experience, OR Associate’s degree with 10 years of sales and/or relevant account management experience, OR High School diploma/GED with 12 years of sales and/or relevant account management experience.

• Willingness to travel approximately 40–60% within an assigned area, including customer meetings, internal planning, and industry events.

• Experience working with intricate provider accounts, specialty clinics, health systems, infusion centers, or analogous sites of care.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.

• Prior experience in contracting, account negotiation, or working with IDNs, GPOs, specialty pharmacies, distributors, or alternate care settings.

• Understanding of clinic operations and the decision drivers at the site of care.

• Strong business acumen with the ability to interpret account economics, reimbursement information, and performance metrics.

• Proficient in executive communication, problem-solving, and influencing skills across clinical and administrative stakeholders.

• Capability to manage competing priorities, work independently, and execute tasks through cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where feasible.

• Career development opportunities.

• Work/life balance.

• Financial plans with options to save towards retirement or other goals.