Key Account Manager – Rare Disease, Rheumatology, Nephrology

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Decrease the time required for diagnosis, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with essential stakeholders in targeted accounts within Amgen’s Rare Disease therapeutic fields.

• Resolve operational and access issues concerning suitable therapies across designated health systems, specialty clinics, infusion centers, and care sites.

• Identify account-level obstacles and implement specific strategies to facilitate therapy access, bolster clinic readiness, optimize buy-and-bill processes, and ensure a dependable patient and customer experience.

• Analyze business landscapes within assigned accounts to pinpoint access, operational, economic, and care delivery challenges.

• Formulate and execute account plans that align with customer priorities.

• Create stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, actionable plans, and site performance evaluations.

• Oversee assigned account contracting opportunities, coordinating internal approvals and facilitating compliant negotiations and implementations.

• Identify and mitigate barriers related to contracting, customer membership, ordering, distribution, formulary/pathway decisions, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams.

• Assess buy-and-bill workflows and suggest enhancements in reimbursement readiness, inventory management, ordering processes, and patient financial navigation.

• Engage care sites through educational initiatives, workflow assistance, and coordinated resources.

• Recognize operational gaps concerning referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up.

• Synchronize field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Provide field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational challenges.

• Monitor account performance and adjust priorities in a compliant manner.

• Maintain account plans, affiliations, activity logs, and opportunity documentation in relevant systems.

• Lead matrix planning and follow-through for key account initiatives.

⛳️ Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience OR Master’s degree and 4 years of sales experience and/or related account management experience OR Bachelor’s degree and 6 years of sales experience and/or related account management experience OR Associate’s degree and 10 years of sales experience and/or related account management experience OR High School diploma/GED and 12 years of sales experience and/or related account management experience.

• Experience managing complex provider accounts, specialty clinics, health systems, infusion centers, or similar care environments.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill settings.

• Proven knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue cycle factors.

• Prior experience in contracting, account negotiation, or engagement with IDNs, GPOs, specialty pharmacies, distributors, or alternate care sites.

• Familiarity with clinic operations and the decision drivers at sites of care.

• Strong business acumen with the capability to interpret account economics, reimbursement data, and performance metrics.

• Effective executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

• Ability to manage competing priorities, operate autonomously, and execute through cross-functional teams.

• A patient-centered, compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned geography for customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans and bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where applicable.

• Opportunities for career development.

• Financial plans that allow for saving towards retirement or other goals.

• Emphasis on work/life balance.