Key Account Manager – Rare Disease, Rheumatology – Nephrology

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Decrease the time to diagnosis, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with key stakeholders in targeted accounts within Amgen’s Rare Disease therapeutic areas.

• Address operational and access obstacles related to suitable therapies across designated health systems, specialty clinics, infusion centers, and care sites.

• Expand the rare disease business in assigned accounts and markets.

• Identify account-specific barriers and implement focused strategies to improve therapy access and clinic preparedness.

• Optimize buy-and-bill processes and ensure a dependable experience for patients and customers.

• Evaluate business environments and pinpoint access, operational, economic, and care-delivery challenges.

• Develop and implement account plans that align with customer objectives.

• Create stakeholder maps and engage with clinical, administrative, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordination stakeholders.

• Convert account data and insights into opportunity hypotheses, action plans, and site performance assessments.

• Oversee assigned account contracting opportunities, ensuring internal approvals and compliant negotiation and execution.

• Tackle barriers related to contracting, customer membership, ordering, distribution, formulary/pathway, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams.

• Assess and enhance buy-and-bill workflows, reimbursement readiness, inventory management, ordering processes, and patient financial navigation.

• Educate care sites and provide workflow assistance and coordinated resources.

• Identify operational deficiencies impacting referrals, scheduling, infusion capacity, care coordination, and follow-up.

• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Deliver field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational barriers.

• Monitor account performance and adjust priorities in a compliant manner.

• Maintain accurate account plans, affiliations, activity records, and opportunity documentation.

• Lead matrix planning and follow-through for priority account initiatives.

⛳️ Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience OR Master’s degree and 4 years of sales experience and/or related account management experience OR Bachelor’s degree and 6 years of sales experience and/or related account management experience OR Associate’s degree and 10 years of sales experience and/or related account management experience OR High School diploma/GED and 12 years of sales experience and/or related account management experience.

• Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care.

• Experience in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Proven knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle aspects.

• Prior experience in contracting, account negotiation, or with IDNs, GPOs, specialty pharmacies, distributors, or alternative sites of care.

• Understanding of clinic operations and decision-making factors at the site of care.

• Strong business acumen with the ability to analyze account economics, reimbursement details, and performance metrics.

• Excellent executive communication, problem-solving, and influence skills across clinical and administrative stakeholders.

• Capability to manage competing priorities, work independently, and execute through cross-functional teams.

• A patient-centered, compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned geography, including customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements, where feasible.

• Career development opportunities.

• Work/life balance.

• Financial plans that offer opportunities to save towards retirement or other financial goals.