Key Account Manager – Rare Disease, Rheumatology-Nephrology

This is a fully remote position, open to applicants in California.

📋 Description

• Shorten the time required for diagnosis, enhance the identification of appropriate patients, and expedite treatment processes.

• Collaborate with key stakeholders in targeted accounts within Amgen’s rare disease therapeutic sectors.

• Tackle operational and access obstacles across health systems, specialty clinics, infusion centers, and care sites.

• Expand the rare disease portfolio in designated accounts and markets.

• Identify barriers at the account level and implement focused strategies.

• Enhance clinic preparedness and refine buy-and-bill operations.

• Create and implement account plans that reflect customer priorities.

• Develop stakeholder maps and engage with clinical, administrative, pharmacy, finance, procurement, infusion operations, and care coordination stakeholders.

• Convert account data and insights into opportunity hypotheses, action plans, and performance reviews for sites.

• Lead contracting initiatives for assigned accounts and facilitate internal approvals.

• Address challenges related to contracting, ordering, distribution, formulary, pathways, and product availability.

• Collaborate with colleagues in market access, pricing, trade, reimbursement, and legal/compliance.

• Assess buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.

• Enhance reimbursement readiness, inventory management, ordering processes, and patient financial navigation.

• Assist with site education, workflow enhancements, referral transitions, scheduling, infusion capacity, care coordination, and follow-up.

• Synchronize field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Provide insights from the field regarding customer needs, competition, reimbursement trends, and operational challenges.

• Track account performance and maintain records of account plans, affiliations, activities, and opportunities.

• Lead matrix planning and execution for priority account initiatives.

⛳️ Requirements

• A Doctorate degree along with 2 years of sales experience or related account management experience, or equivalent alternatives listed below.

• A Master’s degree coupled with 4 years of sales experience or related account management experience, or equivalent alternatives listed below.

• A Bachelor’s degree paired with 6 years of sales experience or related account management experience, or equivalent alternatives listed below.

• An Associate’s degree with 10 years of sales experience or related account management experience, or equivalent alternatives listed below.

• A High School diploma/GED and 12 years of sales experience or related account management experience.

• Experience in managing complex provider accounts, specialty clinics, health systems, infusion centers, or similar care sites.

• Background in rare disease, specialty therapeutics, biologics, infusion, or intricate buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and revenue-cycle considerations for clinics.

• Previous experience in contracting, account negotiation, or work with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Knowledge of clinic operations and decision-making factors at the site of care.

• Strong business insight and the capacity to interpret account economics, reimbursement data, and performance metrics.

• Proficient communication, problem-solving, and influence abilities across clinical and administrative stakeholders.

• Capability to manage multiple priorities, work independently, and collaborate with cross-functional teams.

• A patient-centered and compliant approach to customer engagement and solution formulation.

• Willingness to travel approximately 40–60% within an assigned geographic area.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program or sales-based incentive plan for field sales representatives.

• Stock-based long-term incentives.

• Award-winning time-off policies.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where feasible.

• Opportunities for career development.

• Support for work/life balance.

• Health and welfare plans for employees and eligible dependents.

• Financial plans with options to save for retirement or other objectives.