Key Account Manager – Rare Disease, Rheumatology, Nephrology

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Decrease diagnosis time, enhance proper patient identification, and expedite treatment processes.

• Collaborate with key stakeholders in targeted accounts within Amgen's rare disease therapeutic sectors.

• Resolve operational and access issues related to suitable therapies across health systems, specialty clinics, infusion centers, and care sites.

• Expand the rare disease business in designated accounts and markets.

• Identify account-specific barriers and implement targeted strategies.

• Enhance clinic readiness and streamline buy-and-bill operations.

• Evaluate business environments to pinpoint access, operational, economic, and care-delivery obstacles.

• Create and implement account plans that align with customer objectives.

• Develop stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Oversee contracting opportunities, coordinate internal approvals, and facilitate compliant negotiation and execution.

• Tackle barriers related to contracting, ordering, distribution, formulary, pathways, and product availability.

• Assess buy-and-bill workflows, reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.

• Educate care sites and offer workflow support along with coordinated resources.

• Ensure alignment with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Deliver actionable field insights regarding customer needs, competitive landscape, reimbursement trends, and operational challenges.

• Track account performance and maintain precise account plans, affiliations, activity logs, and opportunity documentation.

• Spearhead matrix planning and follow-through for priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or related account management experience, or Master's degree with 4 years of sales experience and/or related account management experience, or Bachelor's degree with 6 years of sales experience and/or related account management experience, or Associate's degree with 10 years of sales experience and/or related account management experience, or High School diploma/GED with 12 years of sales experience and/or related account management experience.

• Experience with complex provider accounts, specialty clinics, health systems, infusion centers, or similar care sites.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill settings.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.

• Previous contracting, account negotiation experience, or familiarity with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Insight into clinic operations and site-of-care decision-making factors.

• Strong business acumen with the ability to analyze account economics, reimbursement information, and performance metrics.

• Proficient in executive communication, problem-solving, and influence across clinical and administrative stakeholders.

• Capacity to manage competing priorities, work autonomously, and collaborate with cross-functional teams.

• Patient-centered, compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned region, including customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program or sales-based incentive plan for field sales representatives.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where feasible.

• Opportunities for career development.

• Support for work/life balance.

• Financial plans with options to save towards retirement or other objectives.