Key Account Manager, Rare Disease – Neurology

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Decrease diagnosis time, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with key stakeholders in targeted accounts within Amgen Rare Disease therapeutic areas.

• Identify and resolve operational and access challenges in assigned health systems, specialty clinics, infusion centers, and care sites.

• Diagnose account-specific barriers and implement strategies that support therapy access, clinic preparedness, buy-and-bill optimization, and enhance patient and customer experiences.

• Evaluate business environments to uncover access, operational, economic, and care-delivery obstacles.

• Create and implement account plans that align with customer objectives.

• Develop stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into actionable hypotheses, strategic plans, and site performance evaluations.

• Manage assigned account contracting opportunities, ensuring internal approvals and adherence to compliant negotiation and execution processes.

• Tackle barriers related to contracting, ordering, distribution, formulary, pathways, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams.

• Assess and enhance buy-and-bill workflows, reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.

• Educate care sites and offer workflow support along with coordinated resources.

• Identify operational deficiencies impacting referrals, scheduling, infusion capacity, care coordination, and follow-ups.

• Synchronize field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Provide insights from the field regarding customer needs, competitive dynamics, reimbursement trends, and operational challenges.

• Monitor account performance, maintain documentation, and lead matrix planning for key initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or relevant account management experience, OR Master’s degree with 4 years of sales experience and/or relevant account management experience, OR Bachelor’s degree with 6 years of sales experience and/or relevant account management experience, OR Associate’s degree with 10 years of sales experience and/or relevant account management experience, OR High School diploma/GED with 12 years of sales experience and/or relevant account management experience.

• Proven experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or comparable care sites.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue cycle considerations.

• Prior experience in contracting, account negotiation, or familiarity with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Understanding of clinic operations and the factors influencing site-of-care decisions.

• Strong business acumen with the ability to interpret account economics, reimbursement information, and performance metrics.

• Excellent communication, problem-solving, and influencing skills across clinical and administrative stakeholders.

• Capacity to manage competing priorities, operate autonomously, and collaborate effectively within cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within the assigned geography, including customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program or sales-based incentive plan for field sales representatives.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements where feasible.

• Career development opportunities.

• Work/life balance.