Key Account Manager – Neurology, Rare Disease

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Decrease diagnosis time, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with key stakeholders in targeted accounts within Amgen’s Rare Disease therapeutic domains.

• Address operational and access challenges related to suitable therapies across designated health systems, specialty clinics, infusion centers, and care sites.

• Identify account-specific barriers and implement targeted strategies to facilitate therapy access, enhance clinic readiness, optimize buy-and-bill processes, and ensure reliable patient and customer experiences.

• Evaluate assigned accounts for access, operational, economic, and care delivery obstacles.

• Formulate and implement account plans that align with customer priorities and Amgen's portfolio objectives.

• Create stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, actionable plans, and site performance evaluations.

• Oversee assigned account contracting opportunities, manage internal approvals, and facilitate compliant negotiations and execution.

• Resolve challenges involving contracting, ordering, distribution, formularies, pathways, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams.

• Assess buy-and-bill workflows, including acquisition, inventory management, benefit verification, prior authorization, coding, billing, payment, and financial risk.

• Enhance reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.

• Educate and assist care sites to bolster their readiness to start and sustain therapy.

• Identify operational deficiencies impacting referrals, scheduling, infusion capability, care coordination, and post-initiation follow-up.

• Coordinate field execution alongside sales, medical, patient services, market access, trade, analytics, and brand teams.

• Provide field insights on customer requirements, competitive landscape, reimbursement trends, and operational challenges.

• Monitor account performance and adjust priorities in a compliant manner.

• Maintain precise account plans, affiliations, activity logs, and opportunity documentation.

• Spearhead matrix planning and follow-through for priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or related account management experience; or Master’s degree with 4 years of sales experience and/or related account management experience; or Bachelor’s degree with 6 years of sales experience and/or related account management experience; or Associate’s degree with 10 years of sales experience and/or related account management experience; or High School diploma/GED with 12 years of sales experience and/or related account management experience.

• Proven experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar care settings.

• Familiarity with rare diseases, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Knowledge of reimbursement processes, coding, benefit verification, prior authorization, and clinic revenue-cycle aspects.

• Previous experience in contracting, account negotiation, or dealings with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Understanding of clinic operations and decision-making factors at the site of care.

• Strong business acumen with the ability to analyze account economics, reimbursement data, and performance metrics.

• Proficient in executive communication, problem-solving, and influencing stakeholders across clinical and administrative levels.

• Capability to manage conflicting priorities, work autonomously, and execute tasks through cross-functional teams.

• Patient-centered, compliant approach to customer engagement and solution crafting.

• Willingness to travel approximately 40–60% within the designated geography for customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off plans.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements, where possible.

• Opportunities for career development.

• Emphasis on work/life balance.