Key Account Manager – Neurology

This is a fully remote position, open to applicants in Florida.

📋 Description

• Decrease the time to diagnosis, enhance the identification of appropriate patients, and accelerate treatment initiation.

• Collaborate with key stakeholders in targeted accounts within Amgen’s Rare Disease therapeutic sectors.

• Resolve operational and access issues concerning suitable therapies across designated health systems, specialty clinics, infusion centers, and care sites.

• Identify account-specific barriers and implement targeted strategies to facilitate appropriate access to therapy.

• Enhance clinic preparedness and optimize buy-and-bill processes.

• Create and implement account plans that align with customer priorities, portfolio expansion, patient access, site-of-care challenges, and treatment continuity.

• Develop stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, action plans, and site performance evaluations.

• Manage assigned account contracting opportunities, ensuring internal approvals and supporting compliant negotiation and execution.

• Tackle barriers related to contracting, customer memberships, ordering, distribution, formulary or pathway choices, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams to develop access solutions.

• Assess buy-and-bill workflows, including acquisition, inventory management, benefit verification, prior authorization, coding, billing, payment, and financial risk assessment.

• Enhance reimbursement readiness, inventory practices, ordering procedures, and patient financial navigation.

• Educate care sites and offer workflow support alongside coordinated resources.

• Identify operational gaps impacting referrals, scheduling, infusion capacity, care coordination, and follow-ups.

• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Provide field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational obstacles.

• Monitor account performance and adjust priorities in a compliant manner.

• Maintain precise account plans, affiliations, activity logs, and opportunity documentation.

• Lead matrix planning and follow-through on priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or related account management experience, OR Master’s degree with 4 years of sales experience and/or related account management experience, OR Bachelor’s degree with 6 years of sales experience and/or related account management experience, OR Associate’s degree with 10 years of sales experience and/or related account management experience, OR High School diploma/GED with 12 years of sales experience and/or related account management experience.

• Experience with complex provider accounts, specialty clinics, health systems, infusion centers, or similar care environments.

• Background in rare diseases, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill settings.

• Proficiency in reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.

• Prior experience in contracting, account negotiation, or working with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care.

• Understanding of clinic operations and the decision drivers at the site of care.

• Strong business acumen with the ability to interpret account economics, reimbursement data, and performance metrics.

• Excellent communication, problem-solving, and influencing skills across clinical and administrative stakeholders.

• Ability to manage competing priorities, work independently, and execute tasks through cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned geography, including customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package, which includes a Retirement and Savings Plan with substantial company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off policies and bi-annual company-wide shutdowns.

• Flexible work arrangements, including remote work options where feasible.

• Opportunities for career development.

• Emphasis on work/life balance.

• Financial plans that provide opportunities to save towards retirement or other goals.