Key Account Manager – Endocrinology, Ocular, Rare Disease

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Minimize diagnosis time, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with essential stakeholders in designated accounts within Amgen’s Rare Disease therapeutic sectors.

• Address operational and access hurdles related to suitable therapies across healthcare systems, specialty clinics, infusion centers, and care locations.

• Expand the rare disease market within assigned accounts and territories.

• Identify account-specific barriers and implement focused strategies.

• Enhance therapy accessibility, clinic preparedness, buy-and-bill processes, and improve patient and customer experiences.

• Evaluate access, operational, economic, and care-delivery challenges within designated accounts.

• Formulate and implement account plans that align with customer objectives and Amgen’s portfolio goals.

• Construct stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, actionable plans, and performance assessments.

• Oversee assigned account contracting opportunities, ensuring internal approvals and compliant negotiation and execution.

• Tackle challenges related to contracting, ordering, distribution, formularies, pathways, and product accessibility.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams.

• Assess and enhance buy-and-bill workflows, reimbursement readiness, inventory management, ordering processes, and patient financial navigation.

• Facilitate clinic education, workflow enhancements, referral transitions, scheduling, infusion capacity, care coordination, and follow-up after initiation.

• Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners.

• Deliver field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational challenges.

• Track account performance and adjust priorities responsibly.

• Maintain precise account plans, affiliations, activity logs, and opportunity records.

• Lead matrix planning and follow-up for key account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or relevant account management experience, OR Master’s degree with 4 years of sales experience and/or relevant account management experience, OR Bachelor’s degree with 6 years of sales experience and/or relevant account management experience, OR Associate’s degree with 10 years of sales experience and/or relevant account management experience, OR High School diploma/GED with 12 years of sales experience and/or relevant account management experience.

• Experience engaging with complex provider accounts, specialty clinics, healthcare systems, infusion centers, or similar care settings.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle aspects.

• Previous contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Understanding of clinic operations and factors influencing site-of-care decisions.

• Strong business insight and the ability to interpret account financials, reimbursement details, and performance metrics.

• Proficient in executive communication, problem-solving, and persuasive skills across clinical and administrative stakeholders.

• Capability to manage competing priorities, work independently, and execute through cross-functional teams.

• Patient-centered, compliant approach to customer interactions and solution design.

• Willingness to travel approximately 40–60% within the designated geography, including customer engagements, internal planning sessions, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan with generous company contributions.

• Group medical, dental, and vision coverage.

• Life and disability insurance.

• Flexible spending accounts.

• Discretionary annual bonus program; for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off programs.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work arrangements when feasible.

• Career development opportunities.

• Financial plans that provide opportunities to save for retirement or other objectives.

• Work/life balance.