Key Account Manager – Endocrinology, Ocular, Rare Disease

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Minimize diagnostic time, enhance suitable patient identification, and accelerate treatment initiation.

• Collaborate with essential stakeholders in designated accounts within Amgen’s Rare Disease therapeutic sectors.

• Tackle operational and access challenges related to suitable therapies across assigned health systems, specialty clinics, infusion centers, and care sites.

• Identify account-specific barriers and implement targeted strategies to facilitate therapy access, improve clinic preparedness, optimize buy-and-bill operations, and ensure consistent patient and customer experiences.

• Analyze business environments within assigned accounts and pinpoint access, operational, economic, and care-delivery obstacles.

• Develop and implement account plans that align with customer priorities and Amgen’s portfolio objectives.

• Create stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, action plans, and site performance evaluations.

• Oversee assigned account contracting opportunities, coordinate internal approvals, and assist in compliant negotiation and execution.

• Address challenges related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, and legal/compliance teams on access solutions.

• Assess buy-and-bill workflows, including acquisition, inventory, benefit verification, prior authorization, coding, billing, payment, and financial risk.

• Enhance reimbursement readiness, inventory practices, ordering processes, and patient financial navigation in partnership with clinics and internal teams.

• Educate and assist care sites in enhancing their readiness to initiate and sustain therapy.

• Identify operational deficiencies affecting referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up.

• Coordinate field execution alongside sales, medical, patient services, market access, trade, analytics, and brand partners.

• Provide field insights regarding customer needs, competitive dynamics, reimbursement trends, and operational barriers.

• Track account performance and adjust priorities to align with agreed objectives in a compliant manner.

• Maintain precise account plans, affiliations, activity records, and opportunity documentation.

• Lead matrix planning and follow-up for key account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or relevant account management experience OR Master’s degree with 4 years of sales experience and/or relevant account management experience OR Bachelor’s degree with 6 years of sales experience and/or relevant account management experience OR Associate’s degree with 10 years of sales experience and/or relevant account management experience OR High School diploma/GED with 12 years of sales experience and/or relevant account management experience.

• Experience engaging with complex provider accounts, specialty clinics, health systems, infusion centers, or similar care sites.

• Background in rare disease, specialty therapeutics, biologics, infusion, or other intricate buy-and-bill environments.

• Proven expertise in reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle matters.

• Previous experience in contracting, account negotiation, or working with IDNs, GPOs, specialty pharmacies, distributors, or alternate care sites.

• Familiarity with clinic operations and the decision drivers at the site of care.

• Strong business acumen with the ability to analyze account economics, reimbursement data, and performance metrics.

• Proficient in executive communication, problem-solving, and influencing skills among clinical and administrative stakeholders.

• Capability to manage competing priorities, work independently, and collaborate effectively within cross-functional teams.

• A patient-focused, compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned region, including customer meetings, internal planning, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous company contributions.

• Group medical, dental, and vision insurance.

• Life and disability coverage.

• Flexible spending accounts.

• Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives.

• Award-winning time-off programs.

• Bi-annual company-wide shutdowns.

• Flexible work models, including remote work options where feasible.

• Opportunities for career development.

• Financial plans providing options to save for retirement or other objectives.

• Work/life balance.