Key Account Manager – Endocrinology, Ocular

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Decrease the time required for diagnosis, enhance appropriate patient identification, and accelerate treatment initiation.

• Collaborate with essential stakeholders in targeted accounts within Amgen’s Rare Disease therapeutic sectors.

• Resolve operational and access challenges within designated health systems, specialty clinics, infusion centers, and care locations.

• Identify account-level obstacles and implement focused strategies for effective therapy access.

• Enhance clinic preparedness and refine buy-and-bill operations.

• Evaluate access, operational, economic, and care-delivery challenges across assigned accounts.

• Formulate and implement account plans that align with customer priorities and Amgen's portfolio goals.

• Construct stakeholder maps and engage with clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators.

• Convert account data and insights into opportunity hypotheses, action plans, and performance assessments.

• Oversee assigned account contracting opportunities, including securing internal approvals and ensuring compliant negotiations and execution.

• Tackle challenges related to contracting, customer membership, ordering, distribution, formulary or pathway decisions, and product availability.

• Collaborate with market access, pricing, trade, reimbursement, legal/compliance, sales, medical, patient services, analytics, and brand teams.

• Assess and enhance buy-and-bill workflows, reimbursement readiness, inventory practices, ordering processes, and patient financial navigation.

• Provide education and support to care sites to strengthen their ability to initiate and sustain therapy.

• Identify operational deficiencies involving referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up.

• Deliver actionable insights from the field regarding customer needs, competitive dynamics, reimbursement trends, and operational barriers.

• Monitor account performance and adjust priorities in a compliant manner.

• Maintain account plans, affiliations, activity logs, and opportunity documentation within the required systems.

• Lead collaborative planning and execution for priority account initiatives.

⛳️ Requirements

• Doctorate degree with 2 years of sales experience and/or related account management experience.

• Master’s degree with 4 years of sales experience and/or related account management experience.

• Bachelor’s degree with 6 years of sales experience and/or related account management experience.

• Associate’s degree with 10 years of sales experience and/or related account management experience.

• High School diploma/GED with 12 years of sales experience and/or related account management experience.

• Experience managing complex provider accounts, specialty clinics, health systems, infusion centers, or similar care sites.

• Background in rare diseases, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments.

• Familiarity with reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations.

• Previous experience in contracting, account negotiation, or work with IDNs, GPOs, specialty pharmacies, distributors, or alternative care sites.

• Knowledge of clinic operations and the key decision drivers at the site of care.

• Strong business acumen with the ability to analyze account economics, reimbursement information, and performance metrics.

• Proficient in executive communication, problem-solving, and influencing stakeholders across clinical and administrative functions.

• Capability to manage competing priorities, work independently, and execute plans through cross-functional teams.

• Patient-centered and compliant approach to customer engagement and solution development.

• Willingness to travel approximately 40–60% within an assigned region, including attending customer meetings, internal planning sessions, and industry events.

🏝️ Benefits

• Comprehensive employee benefits package.

• Retirement and Savings Plan featuring generous company contributions.

• Group medical, dental, and vision insurance coverage.

• Life and disability insurance options.

• Flexible spending accounts available.

• Discretionary annual bonus program or, for field sales representatives, a sales-based incentive plan.

• Stock-based long-term incentives offered.

• Award-winning time-off policies.

• Bi-annual company-wide shutdowns.

• Flexible working arrangements, including remote work options where feasible.

• Opportunities for career development.

• Focus on work/life balance.

• Financial plans that enable savings towards retirement or other goals.