Key Account Manager – CX & Contact Center

This is a fully remote position, open to applicants in Germany.

📋 Description

• Establish and nurture robust, long-term relationships as the representative of the company to potential clients.

• Formulate strategies and take charge of revenue generation and outcomes.

• Initiate new projects and implement them directly within the organization.

• Collaborate closely with the Head of New Business.

• Transparently document progress and achievements related to targets.

⛳️ Requirements

• Completed university degree or equivalent qualification.

• Extensive professional experience in sales, project management, or key account management—preferably in Customer Experience (CX) or contact center operations.

• Strong customer service focus and exceptional communication abilities when interacting with decision-makers.

• Ability to work independently with a solution-oriented approach and adaptability to thrive in a fast-paced environment.

• Openness to participate in occasional on-site client meetings or industry events.

🏝️ Benefits

• 100% remote work.

• Flexible trust-based hours designed to enhance your work-life balance.

• Flat hierarchies, quick decision-making processes, and a genuine hands-on approach.

• Significant autonomy to influence the role and take ownership of your initiatives.

• Attractive opportunities for professional growth within a developing company.