Key Account Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Develop and implement strategic account plans that align with customer goals and Abbott’s business objectives.

• Identify, map, and engage key stakeholders within healthcare systems.

• Cultivate and sustain relationships with physicians, vascular surgeons, interventional radiologists, hospital administrators, and executive leaders.

• Negotiate contracts and facilitate long-term commitments from customers.

• Discover new business opportunities and stimulate demand for Abbott’s Endovascular portfolio.

• Provide technical and clinical support during live procedures and case evaluations.

• Promote product usage in Cath Labs, Interventional Radiology Suites, and Operating Rooms.

• Educate clients on the safe and effective application of Abbott technologies.

• Illustrate the clinical, operational, and economic benefits of Abbott solutions.

• Assist in the launch and adoption of new products and technologies.

• Analyze customer requirements and devise solutions that address clinical and financial challenges.

• Lead discussions centered on value with executive stakeholders and provincial healthcare administrators.

• Interpret financial and operational data effectively.

• Keep track of industry trends, competitive activities, and changes in healthcare policy.

• Serve as the internal advocate for the customer and collaborate across Abbott divisions.

• Maintain records of accounts, customers, opportunities, market intelligence, and territory information in OneForce CRM.

• Monitor territory performance, market share, and sales trends.

• Prepare strategies, forecasts, and business reports for the territory.

• Partner with Clinical Specialists, Marketing, and internal teams.

• Support national and regional business initiatives.

• Share market insights and customer feedback to guide strategic planning.

⛳️ Requirements

• Bachelor’s degree in Business, Life Sciences, Engineering, Healthcare, or a related discipline is required.

• At least 3 years of successful sales experience in complex products, solutions, or medical technologies.

• Proven track record in managing strategic accounts and fostering executive-level customer relationships.

• Demonstrated success in value-based and solution-oriented selling environments.

• Strong business and financial literacy.

• Experience in medical device, healthcare, vascular, cardiovascular, or related industries is strongly preferred.

• Proven capability to influence stakeholders and cultivate customer partnerships.

• A valid driver’s license is mandatory.

• Willingness to travel within Canada (15–50% depending on territory).

• Availability for international travel for training and meetings (approximately 5%).

• Proficient communication skills in English are essential.

• Experience supporting physicians in procedural settings is preferred.

• Knowledge of vascular, endovascular, cardiovascular, or interventional technologies is preferred.

• Familiarity with CRM systems such as OneForce or similar platforms is preferred.

• Strong negotiation skills and strategic planning capabilities are preferred.

• Intermediate proficiency in Microsoft Office applications (Excel, PowerPoint, Word).

• Experience with CRM and business reporting tools.

• Availability to meet customer needs outside of standard business hours when necessary.

• Frequent travel within the assigned territory is required.

🏝️ Benefits

• Opportunities for career development within an international company.

• Access to a company recognized as a great workplace in numerous countries.

• Commitment to diversity and inclusion, including support for working mothers, female executives, and scientists.