Key Account Developer, Facility Solutions

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Assist Staples in enhancing strategic customer relationships within Commercial Real Estate accounts.

• Propel retention and growth initiatives within a portfolio of intricate CRE accounts.

• Collaborate with Key Account Executives, Vertical Key Account Executives, and sales leaders to identify and pursue avenues for growth.

• Foster share-of-wallet growth and achieve quotas with both new and existing enterprise clients.

• Expand opportunities in Janitorial and Sanitation, Breakroom, and Total Coffee Programs.

• Interact with property managers, facilities managers, regional directors, procurement partners, and asset managers to comprehend operational and financial needs.

• Deliver pre-sales support, encompassing capabilities presentations, pricing, quotes, product specifications, comparisons, alternatives, and implementation assistance.

• Complete bids and formal requests for proposal submissions.

• Facilitate win, ramp, and post-win execution to convert prospects into realized sales.

• Oversee customer contracts, pricing structures, program guidelines, and compliance requirements.

• Coordinate with internal partners to ensure a consistent customer experience.

• Utilize Salesforce, customer insights tools, reporting, and analytics to pinpoint priority targets, underpenetrated properties, whitespace opportunities, and consumption patterns.

• Suggest alternative products or solutions to enhance profitability, service outcomes, availability, or customer engagement.

• Work in partnership with Customer Service, Breakroom Operations, Implementation, pricing, category experts, merchants, field resources, and vendor partners.

⛳️ Requirements

• High school diploma, secondary education, vocational training, or equivalent experience.

• A minimum of 4 years of sales or sales-support experience.

• At least 2 years of experience in Breakroom and Coffee Services and/or the Janitorial Supply sector.

• Background in supporting or selling to Commercial Real Estate (CRE) customers, property management firms, ownership groups, or multi-site portfolios.

• Proven experience managing sales activities within an assigned book of business, which includes prospecting, pipeline management, quoting, closing, and ongoing program support.

• Familiarity with Salesforce or another customer relationship management system.

• Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint.

• Experience in project management or implementation support.

• Knowledge of Janitorial and Sanitation (Jan/San) and/or Breakroom programs.

• Ability to cultivate trusted relationships with internal partners and customer stakeholders.

• Strong teamwork skills and comfort in a focused, team-oriented selling environment.

• Curiosity, coachability, and a willingness to learn about the Staples selling approach and Facility Solutions portfolio.

• Capability for strategic thinking and identifying category growth opportunities across buildings, regions, and property types.

• Initiative to enhance processes and strive for improved results.

• Resilience and sound judgment in managing multiple priorities within complex sales settings.

• Comfort in connecting sales, support, vendor, and operations partners.

• Commitment to understanding product categories and facilitating program execution.

🏝️ Benefits

• An inclusive culture supported by associate-led Business Resource Groups.

• 112 hours of paid time off and a holiday schedule (7 observed paid holidays + 1 floating holiday).

• Discounts available online and in retail stores.

• Company-matched 401(k) plan.

• Programs focused on physical and mental health wellness.

• Base salary plus potential for incentive opportunities.

• Possible eligibility for bonuses or other forms of variable compensation.