Junior Technical Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary daily contact for dealer clients, serving as a liaison between clients, internal teams, and external platform providers.

• Collect and assess client requests by resolving issues directly, routing them internally, or creating cases with providers.

• Monitor open items until closure, ensuring visibility on status, ownership, and anticipated turnaround times.

• Proactively communicate updates to internal teams and escalate items that are blocked or overdue.

• Initiate, document, manage, and follow up on support cases related to website platforms, CRM, and third-party providers.

• Convert client requests into precise technical instructions for providers.

• Confirm that vendor work aligns with the request before finalizing with clients.

• Establish strong working relationships with regular support contacts from providers.

• Create, test, and launch email campaigns using client CRM platforms.

• Extract and categorize audience lists based on campaign specifications.

• Conduct test sends and perform quality assurance on content, links, subject lines, and presentation.

• Schedule campaign deployments, track delivery, and provide basic performance reports.

• Address delivery, formatting, and list issues in collaboration with CRM provider support.

• Maintain thorough notes in the ticketing system and document internal processes.

• Identify recurring issues and inefficiencies, presenting solutions to leadership.

⛳️ Requirements

• 0–2 years of experience in technical support, account coordination, digital marketing operations, or a similar client-facing position.

• Exceptional written communication skills.

• Strong organizational capabilities with a demonstrated ability to manage multiple concurrent open items.

• Keen attention to detail, especially regarding dates, pricing, and terms.

• Comfortable working within web-based platforms and quickly adapting to new software.

• Basic understanding of website structure, including the ability to read and make minor edits to HTML.

• Proficient in spreadsheets and standard office applications.

• Ability to follow through independently.

• Preferred: Experience in automotive retail, whether at a dealership or with an automotive marketing agency.

• Preferred: Familiarity with Dealer.com, DealerOn, Dealer Inspire, Sincro, or fusionZONE.

• Preferred: Knowledge of VinSolutions, Elead, or DealerSocket.

• Preferred: Experience with Zendesk, Jira, Asana, or HubSpot.

• Preferred: Working understanding of HTML and CSS.

• Preferred: Experience with email marketing platforms, including list segmentation and campaign quality assurance.

• Preferred: Basic image editing skills using Photoshop, Canva, or similar tools.

• Preferred: Exposure to Google Analytics or Google Business Profile.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive team environment.