Director, Technology – IT Infrastructure Services

This is a fully remote position, open to applicants in North Dakota, +3 more states.

📋 Description

• Oversee and manage the execution of large or intricate projects.

• Collaborate with IT governing entities and IT leaders to guarantee superior service delivery and continuous support.

• Work alongside operational leaders to pinpoint and prioritize opportunities for application utilization within departmental contexts.

• Foster the development of personnel, processes, and technologies to meet departmental goals.

• Provide guidance on organizational culture and promote the adoption of established cultural norms.

• Engage in communication with IT departments and management.

• Ensure timely responses and support for technical issues.

• Maintain high standards and quality in technical work.

• Evaluate tools and technologies to enhance performance and lower costs.

• Establish departmental metrics and accountabilities.

• Coordinate and manage strategies across multiple locations sharing job responsibilities.

• Enhance systems, processes, and contracts.

• Align with strategic vision and execution priorities while collaborating with the leadership team.

• Conduct interviews, hire, and address disciplinary and personnel matters.

• Complete performance evaluations.

• Oversee daily operations while emphasizing strategic growth and operational practices.

• Deliver customer satisfaction and retention through comprehensive reports and data analytics.

• Lead resolutions across various operational areas.

• Manage vendor relations, contracts, and support agreements.

• Review statements of work in relation to project leadership.

• Establish performance objectives and metrics, and define tools to assess progress.

• Direct, inspire, develop, and manage the management team and key personnel.

• Create opportunities for individuals to develop and enhance new skills.

• Mentor, nurture, and guide employees.

• Commit to personal and professional development and lifelong learning.

⛳️ Requirements

• Bachelor’s degree in computer science, management information systems (MIS), business, or a related discipline.

• A minimum of five years of management experience is required.

• Information Technology Infrastructure Library (ITIL) Foundation certification is preferred.

• Exceptional presentation and communication abilities.

• Strong interpersonal and analytical skills.

• Proficient negotiation and marketing capabilities.

• Ability to manage multiple complex projects and meet deadlines.

• Familiarity with current clinical practices, regulatory healthcare requirements, and healthcare information systems.

• Must fulfill mandatory educational requirements as stipulated by the organization.

🏝️ Benefits

• 8 Hours - Day Shifts (United States of America)

• Scheduled weekly hours: 40

• EEO/AA Employer M/F/Disability/Vet

• Disability accommodation support for the online application