Junior Technical Support Analyst, OMIE ERP

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through chat or phone to address inquiries from Omie customers;

• Remotely access customer computers to provide necessary assistance;

• Develop detailed system procedures utilizing images, text, or videos;

• Escalate system issues and unresolved problems to the Product Specialists team;

• Redirect chats or calls to appropriate departments when required;

• Address inquiries related to rejected invoices via chat and phone.

⛳️ Requirements

• Currently enrolled in a college or university degree program is preferred;

• Familiarity with the Omie system is preferred;

• Proficient in Microsoft Office is preferred;

• At least two years of experience as an intern or assistant.

🏝️ Benefits

• Dental Plan | Amil Dental

• Health Plan | Bradesco Saúde

• Mental Health Platform

• Telemedicine Platform

• Life Insurance | Prudential

• Pharmacy Benefit

• Gym Allowance

• Birthday Day Off

• Flexible Meal Voucher

• Home Office Allowance

• Childcare Assistance

• Transportation Voucher and Company Shuttle

• Discount Platform (Allya, SwileShop, and Dell)

• Educational Benefits

• Travel Benefits

• Pet Health Plan

• SESC Benefits

• Profit-Sharing Program (PPRL)