Junior Support Specialist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address and resolve transactional inquiries from customers’ customers via email, including requests for refunds and cancellations.

• Forward advanced or complex inquiries through the appropriate internal channels.

• Acquire knowledge of Paddle products and progressively manage more complex queries.

• Gather feedback and report any issues encountered.

• Contribute to enhancements in processes.

• Actively engage in team meetings.

• Work standard hours from Monday to Friday.

• Report to Buyer Support Team Leads as a part of a global buyer support specialist team.

⛳️ Requirements

• 0–2 years of experience in customer support, customer service, or any customer-centric role, or a strong desire to transition into an initial customer-focused position.

• Fluent in English.

• Comfortable with remote work.

• Organized in communication with teams across GMT, AEST, and EST time zones.

• Demonstrated interest in interacting with and assisting people.

• Open to sharing experiences and feedback.

• A mindset geared towards continuous improvement.

• Investigative mindset with the ability to think creatively.

• Experience in SaaS, preferably in supporting software companies (preferred).

• Familiarity with Zendesk or another helpdesk platform (preferred).

• Technologically proficient.

• Capable of working both independently and collaboratively in a fast-paced environment.

• Able to make swift decisions, even with incomplete information.

🏝️ Benefits

• Unlimited holidays.

• Four months of paid family leave, regardless of gender.

• Annual learning fund.

• Regular internal and external training opportunities.

• Support for personal development.

• Flexibility for remote work, working from hubs, or a combination of both.

• Workplace accommodations and assistance during the application process.