Customer Support Representative, Native French Speaker

This is a fully remote position, open to applicants in Madagascar.

📋 Description

• Deliver outstanding customer support through phone, email, and live chat.

• Assist guests, hosts, and business partners with inquiries regarding access, bookings, accounts, and billing.

• Take complete ownership of customer issues from initial contact to resolution.

• Manage time-sensitive operational incidents and occasional GuestCare inquiries.

• Make outbound calls to customers and partners to collect information and facilitate resolutions.

• Prioritize various conversations and cases based on urgency and impact.

• Collaborate closely with Operations, Technical Support, and other internal teams.

• Thoroughly document all interactions and actions taken in internal systems.

• Utilize sound judgment when addressing situations outside of standard procedures.

• Share ideas that enhance processes, products, and customer experiences.

⛳️ Requirements

• Proficient in English (both spoken and written).

• Native French speaker.

• Knowledge of additional languages is a significant advantage.

• Minimum of 2 years' experience in customer support or a similar customer-facing position.

• Comfortable managing customer conversations via phone.

• Experience in hospitality, travel, property management, or technology is beneficial but not mandatory.

• Excellent written and verbal communication abilities.

• Strong problem-solving and decision-making skills.

• Ability to remain calm and confident under pressure.

• Organized and capable of managing multiple priorities.

• Comfortable working independently in a fully remote setting.

• A proactive attitude with a desire to learn and grow.

• Flexible availability to work a rotating shift pattern, including evenings, weekends, and public holidays.

🏝️ Benefits

• Fully remote working environment.

• Structured onboarding and ongoing learning through our internal training platform.

• Clear pathways for career advancement and internal development.

• Collaborate with an international team supporting customers in various countries and languages.

• A cooperative, supportive culture that values your ideas and feedback.

• Competitive salary based on your experience and location.