Customer Care

This is a fully remote position, open to applicants in Texas.

📋 Description

• Address customer inquiries through phone, email, and social media channels.

• Support customers with orders, returns, refunds, shipping inquiries, and warranty requests.

• Assist customers in navigating websites to find appropriate products.

• Research and address customer issues with professionalism and empathy.

• Accurately document all customer interactions.

• Foster positive customer relationships by providing responsive and solution-focused service.

• Adhere to assigned schedules according to business requirements post-training.

⛳️ Requirements

• Prior experience in customer service is required.

• Excellent written and verbal communication abilities.

• Capability to manage multiple computer systems while engaging with customers.

• Proficient in Microsoft Outlook, Word, and other essential computer applications.

• High School Diploma or equivalent is necessary.

• Experience handling high-volume inbound calls is preferred.

• Open availability is mandatory.

• A quiet, distraction-free workspace is essential.

• A wired internet connection is required.

• Minimum internet speeds of 50 Mbps for downloads and 10 Mbps for uploads are needed.

• Ability to work autonomously with minimal distractions.

• Candidate must reside in Texas.

🏝️ Benefits

• Opportunities for overtime during peak seasons.

• Employee discounts on popular lifestyle and footwear brands.

• Medical, dental, and vision insurance.

• Coverage for Critical Illness, Accident, and Hospitalization.

• 401(k) Retirement Plan with pre-tax and Roth post-tax contribution options.

• Voluntary Life & AD&D insurance available for employees and their dependents.

• Short- and long-term disability coverage.

• Health Spending Account (HSA).

• Transportation benefits.

• Employee Assistance Program.

• Paid Time Off (PTO), vacation, or sick leave.