Junior Support Analyst – Spanish

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer support through WhatsApp in a fast-paced environment.

• Troubleshoot issues related to platform setup and tracking.

• Investigate problems such as non-firing pixels, absence of sales in the dashboard, unreceived UTM parameters, and disconnected checkout integrations.

• Assess whether the issue stems from the customer's configuration or indicates a potential system defect.

• Create tickets for the Product team, supplying relevant evidence and details for their investigation.

• Record solutions found, aiding in the enhancement of support processes.

• Offer assistance to Spanish-speaking customers.

⛳️ Requirements

• High school diploma.

• Proficient in Spanish, both in writing and speaking.

• Understanding of HTML and JavaScript, with the capability to read code and extract pertinent information.

• Basic familiarity with the browser Console and Network tab.

• Knowledge of UTM parameters and conversion pixels.

• Experience with Jira Service Desk.

• Excellent communication skills and the ability to write clearly in Portuguese.

• An investigative mindset, capable of identifying issues, sourcing information, and devising solutions.

• Strong organizational abilities for documenting customer interactions and solutions.

🏝️ Benefits

• Meal voucher of R$770 per month (card).

• Monthly allowance of R$120.

• Amil health insurance fully covered by the company.

• Wellhub.

• Profit-sharing bonus through the goal-based program.

• Day off on your birthday.