Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver first-level technical assistance for implemented systems and digital services.

• Record, categorize, and monitor incidents and service requests in accordance with established SLAs.

• Aid in the functional testing and confirmation of solutions.

• Contribute to the updating of technical documentation and the knowledge base.

• Support internal users in utilizing developed systems.

• Elevate incidents to higher support tiers when required.

⛳️ Requirements

• A technical qualification or currently pursuing higher education in Information Technology or a related discipline.

• Preferred experience: 2 years in relevant roles.

• Fundamental understanding of web systems, databases, and networking.

• Familiarity with ITIL or incident management methodologies.

• Experience using ticketing/Service Desk software.

🏝️ Benefits

• Health insurance.

• Dental plan.

• Life insurance.

• Meal or food allowance.

• Transportation allowance.

• WellHub Gympass.