Junior Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee the support queue in Zendesk.

• Conduct the preliminary assessment of support tickets.

• Communicate with customers through tickets or chat.

• Execute basic remote testing.

• Create work orders for support inquiries.

• Collaborate with Latin America’s comprehensive Internet of Things (IoT) platform.

• Offer assistance for fleet management, logistics optimization, and vehicle tracking solutions.

⛳️ Requirements

• Familiarity with vehicle tracking and telemetry platforms.

• Understanding of ERP systems or field service CRM solutions.

• Knowledge of tracking components.

• Comprehension of SLA concepts.

• Experience with Zendesk or comparable customer support applications.

• Proficiency in Excel.

• Bachelor's degree.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Pharmacy benefit

• Life insurance

• Meal allowance

• Wellhub (formerly Gympass)

• Zenklub

• Company-provided mobile phone

• Onhappy (travel discount platform)