Junior PSP Support Agent

This is a fully remote position, open to applicants in Serbia, +1 more country.

📋 Description

• Handle customer and payment system requests through the Jira helpdesk and email.

• Oversee and ensure the stability of payment systems.

• Engage directly with payment systems.

• Evaluate payment-related incidents, detect recurring issues, and generate relevant reports.

• Collaborate with internal teams, such as 2nd Line Support, Finance, Account Managers, and B2C.

• Assist in maintaining stable payment operations to guarantee reliable transaction processing.

• Reduce payment interruptions and enhance overall payment-flow reliability.

⛳️ Requirements

• Higher or incomplete higher education, preferably with a technical focus.

• Proficient in English at a B2 level or above.

• Proficient in Russian at a C1 level or above.

• Previous experience with payment systems is preferred.

• Practical experience providing support through a helpdesk system is desirable.

• A background in technical support (1st or 2nd line) will be an advantage.

• Basic understanding of web architecture will be a plus.

• Willingness to work on a 2/2 shift schedule, including 12-hour shifts and 2–4 night shifts per month.

🏝️ Benefits

• Full-time remote work opportunities with flexible working hours.

• Private insurance coverage.

• An additional day off each calendar year.

• Compensation for sports programs.

• Comprehensive mental health program.

• Free online English lessons with a native speaker.

• A generous referral program.

• Access to training, internal workshops, and opportunities to participate in international professional conferences and corporate events.