Junior Product Manager, Patient Experience

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the development of Bask's patient portal, messaging features, treatment status updates, refills, and renewals.

• Collaborate with product managers to establish priorities and implement the roadmap for patient-centric experiences.

• Collect feedback from patients, customer service teams, and clinical operations to gain insights into user requirements.

• Enhance the ways patients access treatment information, monitor treatment status, and manage their ongoing care.

• Aid in creating user-friendly workflows for patient messaging, refill requests, and treatment renewals.

• Convert user feedback and business objectives into precise product specifications, user stories, and acceptance criteria.

• Partner with engineers and designers to grasp technical limitations and assess potential solutions.

• Examine patient-related issues, replicate bugs, and document findings for engineering teams.

• Spot opportunities to streamline workflows and enhance usability, accessibility, and reliability.

• Facilitate product discovery, user research, usability testing, and feature prioritization.

• Work alongside clinical and pharmacy teams on features that impact patients and workflows related to care and fulfillment.

• Help establish and track metrics such as patient portal usage, feature engagement, workflow completion rates, and patient satisfaction levels.

• Assist in quality assurance, feature testing, and the rollout of new products.

• Keep product documentation current and communicate progress on assigned projects.

• Take ownership of smaller product enhancements from planning through to launch and iterative improvements.

• Utilize patient feedback and product metrics to assess enhancements.

⛳️ Requirements

• Practical experience contributing to software products through education, internships, personal projects, or professional roles.

• Basic understanding of software development, web applications, and the process of building software products.

• Proficient coding skills in JavaScript, TypeScript, Python, or another programming language.

• Ability to read and understand code, grasp fundamental technical concepts, and communicate effectively with engineers.

• Strong analytical and problem-solving capabilities.

• Skill in understanding user needs and translating issues into clear, actionable requirements.

• Excellent organizational skills and attention to detail.

• Capability to gather feedback, investigate issues, and apply basic data analysis to inform decisions.

• Enthusiasm for developing intuitive, accessible, and reliable patient-facing software.

• Strong written and verbal communication skills.

• Ability to work collaboratively with engineers, designers, and cross-functional teams.

• Willingness to rapidly learn, take initiative, and independently manage assigned tasks.

• Previous internship or early-career experience in product management, software engineering, or a related technical field is a plus.

• Familiarity with patient portals, healthcare applications, or consumer-facing software is advantageous.

• Knowledge of patient messaging, treatment tracking, refill requests, or renewal workflows is a plus.

• Experience in building websites, applications, APIs, or other technical projects is desirable.

• Familiarity with React, Next.js, or modern frontend frameworks is beneficial.

• Experience in writing user stories, acceptance criteria, or product specifications is a plus.

• Knowledge of user research, usability testing, or product analytics tools is advantageous.

• Understanding of healthcare privacy, security, or HIPAA regulations is beneficial.

• Experience with SaaS products, subscription services, or self-service applications is a plus.

• Background in telehealth, digital health, or healthcare technology is advantageous.

• A portfolio, GitHub profile, or examples of projects showcasing technical skills and product thinking is preferred.

🏝️ Benefits

• Competitive salary with opportunities for career advancement.

• Comprehensive health, dental, and vision insurance.

• Flexible work hours and remote work options.

• Professional development and training opportunities.

• Collaborative and innovative work environment.