Junior Product Manager, Merchant Platform

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in product development for Bask's merchant dashboard and business management tools.

• Contribute to enhancing the processes for merchant onboarding, account configuration, and business setup.

• Engage in managing product catalogs, pricing setups, subscription configurations, and other merchant-oriented features.

• Collect and analyze feedback from merchants and customer success teams to pinpoint recurring issues and areas for enhancement.

• Convert merchant requirements into precise product specifications, user stories, and acceptance criteria.

• Take charge of smaller product features and enhancements from the initial discovery stage through to development, testing, and launch.

• Collaborate with engineers to comprehend technical requirements, APIs, integrations, and implementation trade-offs.

• Partner with designers to streamline complex configuration interfaces and enhance the usability of merchant tools.

• Investigate bugs reported by merchants, replicate issues, and document findings for engineering teams.

• Assist in improving how merchants manage storefront settings, product availability, and various business configurations.

• Support enhancements to subscription management, billing workflows, and merchant account settings.

• Identify chances to minimize manual tasks, configuration errors, and repetitive activities for merchants.

• Research e-commerce platforms and SaaS merchant tools to pinpoint valuable product patterns.

• Analyze merchant feedback, feature usage, workflow completion rates, and other relevant product metrics.

• Engage in product discovery, prioritization, technical planning, and feature evaluations.

• Aid in quality assurance, usability testing, and release validation for merchant-facing functionalities.

• Maintain product documentation, implementation records, and project updates.

• Collaborate with customer success and operations teams to understand the impact of product changes on merchant workflows.

• Assess the effectiveness of implemented improvements and suggest further iterations.

⛳️ Requirements

• Practical experience contributing to software products through coursework, personal projects, internships, or professional roles.

• Basic understanding of software development, web applications, and the construction of SaaS products.

• Coding experience with JavaScript, TypeScript, Python, or another programming language.

• Capability to read code, grasp fundamental technical concepts, and communicate effectively with engineers.

• Strong enthusiasm for technical product management and software development for businesses.

• Excellent analytical thinking and problem-solving abilities.

• Ability to comprehend merchant challenges and convert business needs into clear product specifications.

• Familiarity with how online businesses utilize software for managing products, customers, subscriptions, or operations.

• Skill in investigating technical issues, organizing findings, and proposing practical solutions.

• Keen attention to detail, particularly when dealing with settings, configurations, and multi-step processes.

• Ability to interpret user feedback and basic product data to guide decision-making.

• Outstanding written and verbal communication abilities.

• Capacity to collaborate with engineers, designers, customer success teams, and various stakeholders.

• Strong organizational skills and the ability to manage smaller projects independently.

• Willingness to learn new technologies, take initiative, and thrive in a fast-paced environment.

• Previous internship or early-career experience in product management, software engineering, or a related technical role.

• Experience with Shopify, BigCommerce, WooCommerce, or other e-commerce platforms.

• Experience operating an online store or assisting in the management of an e-commerce business.

• Familiarity with merchant dashboards, product catalogs, pricing, subscriptions, or account configurations.

• Experience working on B2B SaaS products or applications aimed at merchants.

• Familiarity with JavaScript, TypeScript, React, Next.js, or modern web development frameworks.

• Experience with APIs, integrations, databases, or web application architecture.

• Familiarity with billing systems, subscription management, or payment-related workflows.

• Experience writing product specifications, user stories, and acceptance criteria.

• Familiarity with product analytics, SQL, or metrics related to feature adoption.

• Experience with ClickUp, Jira, Linear, Figma, or similar product development tools.

• Experience conducting user research, usability testing, or analyzing customer feedback.

• Experience utilizing AI-assisted development tools for research, prototyping, or technical problem-solving.

• Interest in telehealth, digital health, or healthcare technology.

• A portfolio, GitHub profile, or examples of technical projects showcasing product thinking and execution.

🏝️ Benefits

• Opportunity to work in a dynamic and innovative environment.

• Access to ongoing professional development and learning opportunities.

• Flexible working arrangements to promote work-life balance.

• Competitive compensation and benefits package.