Junior Product Manager, Intakes – Conversion

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in the development of Bask's patient intake questionnaires, eligibility workflows, and checkout processes.

• Help identify areas of friction and abandonment throughout the patient intake and purchasing experience.

• Collaborate with product managers to establish priorities and implement enhancements to intake and conversion workflows.

• Collect feedback from patients, merchants, customer-facing teams, and clinical operations.

• Contribute to the enhancement of questionnaire navigation, conditional questions, form validation, and patient instructions.

• Aid in improving eligibility screening and treatment selection while ensuring clinical safeguards are upheld.

• Support checkout procedures, payment-related messaging, and the transition from intake to purchase.

• Convert user challenges and business requirements into product specifications, user stories, and acceptance criteria.

• Work alongside engineers and designers to assess technical solutions and implementation trade-offs.

• Investigate questionnaire and checkout issues, replicate bugs, and document observations.

• Assist with product experiments and A/B testing initiatives.

• Analyze funnel metrics, step completion rates, abandonment rates, and checkout conversion rates.

• Collaborate with clinical and compliance stakeholders to safeguard necessary patient information and eligibility criteria.

• Facilitate usability testing across various browsers, devices, and patient scenarios.

• Support quality assurance, feature validation, and product launches.

• Research e-commerce checkout experiences, onboarding flows, and consumer applications.

• Keep product documentation, testing results, and project updates up to date.

• Manage smaller intake and conversion enhancements from investigation through testing to release.

⛳️ Requirements

• Practical experience contributing to software products via coursework, personal projects, internships, or professional roles.

• Basic understanding of software development, web applications, and the creation of digital products.

• Hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.

• Ability to read code, grasp fundamental technical concepts, and communicate effectively with engineers.

• Strong analytical and problem-solving abilities.

• Proficient in identifying user friction, investigating issues, and suggesting viable improvements.

• Interest in product management, user experience, and optimizing conversion rates.

• Capacity to translate user needs and business requirements into concise, actionable product specifications.

• Strong attention to detail, especially when testing multi-step forms and conditional workflows.

• Ability to organize feedback, document technical challenges, and convey findings clearly.

• Familiarity with basic data analysis and interpreting product performance metrics.

• Excellent written and verbal communication skills.

• Ability to collaborate with engineers, designers, product managers, and cross-functional teams.

• Willingness to learn new technologies and take ownership of assigned tasks.

• Nice to Have: Previous internship or early-career experience in product management, software engineering, or a similar technical role.

• Nice to Have: Experience working with onboarding flows, questionnaires, forms, checkout experiences, or other multi-step user journeys.

• Nice to Have: Familiarity with conversion funnels, A/B testing, or experimentation.

• Nice to Have: Experience with e-commerce platforms, subscription products, or consumer-facing applications.

• Nice to Have: Familiarity with JavaScript, TypeScript, React, Next.js, or frontend development.

• Nice to Have: Experience with form validation, conditional logic, APIs, or payment integrations.

• Nice to Have: Familiarity with product analytics tools, SQL, or funnel analysis.

• Nice to Have: Experience conducting usability testing, user research, or analyzing customer feedback.

• Nice to Have: Experience writing user stories, acceptance criteria, or product requirements.

• Nice to Have: Familiarity with Figma, ClickUp, Jira, Linear, or similar development tools.

• Nice to Have: Experience testing applications across different browsers and devices.

• Nice to Have: Understanding of healthcare privacy, patient eligibility, or regulated software workflows.

• Nice to Have: Interest in telehealth, digital health, or healthcare technology.

• Nice to Have: A portfolio, GitHub profile, or examples of projects showcasing technical skills and product thinking.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and growth within the company.

• Flexible work schedule and remote work options.

• Collaborative and inclusive work environment.

• Access to cutting-edge technology and tools.