Junior Open Source Intelligence Analyst

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Oversee social media and public platforms using OSINT tools to identify advertising and event promotions related to the client, utilizing keyword, hashtag, geolocation, and image-based search methods.

• Examine posts to link promoters, venues, or hosting accounts to client activities, including user accounts, associated accounts, listings, and messaging or booking indicators.

• Employ internal data tools and basic SQL to query account, listing, and reservation information; pivot using phone, email, device, and payment identifiers to correlate advertisements with reservations and identify related accounts.

• Evaluate risk based on factors such as event size, timing, awareness, past incidents, and references to weapons or drugs, while recommending mitigations that may range from review to cancellation and account enforcement.

• Elevate resolved cases to Community Support Safety and other relevant stakeholders with evidence-supported documentation, meticulously recording each step in the case management system for enforcement and potential law-enforcement disclosure.

• Adhere to the user agreement, privacy guidelines, and levels-of-research policy for misattributed accounts.

• Monitor case volume and results, identify recurring promoters and venues, and communicate patterns with the GI team and partner teams.

• Conduct research on international destinations for client and employee travel, including assessing crime and safety risks, political stability, travel safety, local customs, transportation, hotels, and event venues.

• Follow company protocols and best practices related to confidential information.

• Foster relationships with business partners and address their needs.

• Work assigned shifts during days, evenings, weekends, and holidays as part of a 24/7 team.

• Interact professionally with co-workers, management, clients, and others.

• Comply with regulations, policies, procedures, and instructions.

• Be prepared to travel up to 10%.

⛳️ Requirements

• 2–4 years of experience in OSINT, trust and safety, fraud, intelligence, or investigations, or equivalent demonstrated skills.

• Practical open-source research skills: social media investigation, advanced Boolean searches, reverse image search, geolocation, and account attribution across various platforms.

• Strong critical thinking abilities, capable of evaluating incomplete evidence, assessing risk, and suggesting appropriate responses.

• Comfortable working with structured data; basic SQL knowledge or a proven ability to acquire it within the first 90 days.

• Clear and concise written communication skills for case notes and stakeholder escalations.

• Exceptional attention to detail, sound judgment regarding sensitive personal data, and a commitment to the organization's core values.

• Availability to work some non-traditional hours (nights, weekends, and holidays), as most events are promoted and conducted outside regular business hours.

• Adaptable to changing requirements and priorities.

• Experience in identifying and analyzing threats posed by points of interest (POIs).

• Capable of proactively communicating status updates and identifying risks.

• Outstanding writing and verbal communication skills; experience handling highly confidential information.

• Proven experience collaborating with a diverse range of partners.

• Candidates must have authorization to work in Singapore without employer sponsorship.

• A bachelor’s degree is preferred; relevant experience may be accepted as a substitute.

• Regional expertise.

• Language proficiency.

• Data analysis skills.

• Experience utilizing open-source and/or social media tools.

🏝️ Benefits

• Medical, Dental, Vision, EAP (Employee Assistance Program), Wellness. Benefits include Inpatient, Outpatient, Maternity, Dental, Vision, and EAP.

• Life, AD&D (Accidental Death & Dismemberment), PTD (Permanent Total Disability).

• Group term life insurance of $100,000.

• Employee Assistance Program for personal needs.

• Pension Scheme.

• Discretionary Bonus after 1 year.

• 14 Days of Annual Leave (Vacation).

• 14 Sick Days.

• 11 Public Holidays.

• Maternity and paternity leave.

• $1000 one-time stipend for phone purchase and $100 monthly phone stipend.

• Complimentary access to our Risk Intelligence Dashboard and GEAR App, providing 24/7 access to trusted risk intelligence and remote support, ensuring you remain informed, prepared, and protected wherever you operate.

• Opportunities for Coaching and Mentoring.