Junior Loyalty Support Specialist

This is a fully remote position, open to applicants in Nigeria, +1 more country.

📋 Description

• Manage requests within the Slack channel related to the creation of promo codes and various marketing initiatives.

• Assist first-line support team members with inquiries regarding the loyalty program and promo codes.

• Engage in the enhancement of the loyalty program by gathering feedback, proposing improvements, and aiding in the rollout of new features.

• Collaborate with other departments, including marketing, support, and development.

• Create reports detailing the channel’s performance and activities utilizing spreadsheets.

• Oversee straightforward projects: clarify requirements and drive tasks to successful completion.

• Validate self-registered partners in designated regions according to established protocols.

• Respond to partners’ inquiries via the email channel and conduct follow-up calls regarding current offers.

⛳️ Requirements

• Exceptional attention to detail and the capability to express thoughts clearly.

• Willingness to handle large volumes of information and adhere to deadlines.

• Basic proficiency in spreadsheet applications (Google Sheets, Excel).

• Strong communication and collaborative skills.

• Language proficiency: Fluent in English; additional languages are an asset.

🏝️ Benefits

• Flexible working hours and the option to work remotely.

• A driven and supportive team that enjoys their work, values one another, and grows collectively.

• Internal programs for onboarding and training, development of soft skills, and leadership capabilities.

• Partial funding for participation in external training and conferences.

• Corporate English school offering group and individual lessons, as well as speaking clubs with colleagues worldwide.

• Corporate discounts on hotels and travel services.

• MyTime Day Off - an additional non-working day without loss of pay.