Junior IT Support Specialist

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage routine IT support inquiries, such as account creation, password resets, permissions, and access to platforms.

• Diagnose common account and system problems and escalate more complex issues as necessary.

• Conduct regular system and data audits to identify inconsistencies and ensure accuracy.

• Work in partnership with facility managers to find missing information and address data-related concerns.

• Revise systems and tracking documents to reflect verified changes and audit results.

• Adhere to established IT procedures, security protocols, and documentation standards.

⛳️ Requirements

• Previous experience in customer service, help desk, or IT support is advantageous.

• Willingness to learn new software and navigate various platforms comfortably.

• Detail-oriented, dependable, and capable of handling multiple tasks simultaneously.

• Strong written and verbal communication skills that are clear and confident.

• Comfortable collaborating with facility managers, vendors, and internal teams.

• Basic proficiency in Microsoft 365 is preferred.

• A problem-solving attitude with a readiness to ask questions, investigate, and learn.

🏝️ Benefits

• Flexible remote work options that allow you to perform at your best from any location.

• Practical hands-on experience in IT support, troubleshooting, and system operations.

• Exposure to various platforms and real-world IT service environments.

• Primarily a Monday–Friday schedule, with occasional evening or weekend work as required.

• Annual leave of 23 days: 15 regular paid days, 3 national holidays, and 5 sick leave days if necessary.

• Competitive compensation in USD.