Junior IT Support Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer operational assistance to the D4 profile in relation to all duties outlined in the profile’s responsibilities.

• Execute additional tasks associated with the Service Desk function within the ITIL framework.

• Undertake other responsibilities of similar nature and complexity appropriate to the role.

⛳️ Requirements

• Must possess at least one of the following qualifications in the ICT field:

• Completed or currently pursuing a secondary-level technical course.

• Completed or currently pursuing an undergraduate degree.

• Completed a postgraduate degree (Lato Sensu or Stricto Sensu).

• Proficient in Microsoft Office.

• Familiarity with Service Desk management practices and processes.

• HDI Support Center Analyst certification.

• Completion of ITIL Foundations training, including a minimum of 10 hours in a classroom setting.

• A minimum of one year of documented experience in the ICT field, validated through an employment record or signed contracts.

• Strong attention to detail and analytical skills.

• Ability to adapt to changing environments.

• Excellent verbal and written communication skills.

• Demonstrated commitment and discipline.

• Capability for clear and precise documentation.

• Team-oriented mindset.

• Strong organizational skills.

• Proactive approach to tasks.

🏝️ Benefits

• Transportation allowance.

• Meal/Food allowance.

• Medical and dental insurance.

• Life insurance.

• Opportunities for training and development.

• Partnership with Sesc.