Junior IT Analyst – Support and Infrastructure

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Keep an accurate inventory of technology assets like laptops, mobile devices, and peripherals, while tracking deliveries, returns, transfers, and the individuals accountable for each item.

• Set up, configure, and implement workstations, which includes software installations, antivirus setup, encryption, and updates.

• Oversee technical onboarding and offboarding processes, involving account creation and deactivation, granting and revoking access, as well as managing equipment delivery and collection.

• Manage Microsoft 365 licenses by assigning and removing them, monitoring their usage, and identifying opportunities for cost optimization.

• Administer user accounts, groups, and permissions in Microsoft 365 and Entra ID (Azure AD), including configuring MFA and resetting passwords.

• Offer technical support to staff for hardware, software, connectivity, corporate tools, and internal systems, including support via remote access.

• Record, track, and resolve technical tickets while documenting support activities and recurring procedures.

• Oversee warranties, maintenance, and processes for equipment procurement and replacement, while maintaining vendor relationships.

• Assist the Information Security team in applying fundamental security controls on workstations, such as updates, permissions, and device policies.

⛳️ Requirements

• A technical or bachelor's degree, either in progress or completed, in Information Technology, Information Systems, Computer Networks, or a related field.

• Proficiency in installing, configuring, and maintaining Windows operating systems, and, where applicable, macOS.

• Familiarity with Microsoft 365 administration, including user management, licenses, Exchange Online, Teams, OneDrive, and SharePoint.

• Basic understanding of identity and access management using Entra ID (Azure AD) and device management through Microsoft Intune.

• Experience with technical support and remote access tools.

• Fundamental knowledge of networking concepts, including Wi-Fi, VPN, DNS, and DHCP.

• Acquainted with ticketing systems and inventory management tools.

• Awareness of workstation security best practices, including antivirus, encryption, updates, and multifactor authentication (MFA).

• Strong organization and discipline in maintaining controls, inventories, and documentation.

• Courteous, patient, and collaborative approach to customer service for users with varying levels of technical expertise.

• Ability to communicate clearly and concisely, especially when providing remote support.

• Proactive in identifying issues and opportunities for enhancement.

• Discretion and accountability in managing access rights and confidential information.

• Excellent prioritization and organizational skills to manage tickets, requests, and routine tasks effectively.

• Strong interpersonal abilities and a willingness to collaborate as part of a team.

• Microsoft certifications, such as MS-900, MD-102, or equivalent, are advantageous.

• Experience with Microsoft Intune and Windows Autopilot is beneficial.

• Familiarity with remote or hybrid work environments is a plus.

• Knowledge of scripting and automation using PowerShell is an advantage.

• Experience with inventory and mobile device management (MDM) tools, such as GLPI, Snipe-IT, or Jamf, is a plus.

• Understanding of ITIL practices and processes is a plus.

🏝️ Benefits

• Health insurance

• Dental insurance

• Life insurance

• Educational assistance

• Day off

• TotalPass

• 100% remote work environment