Junior Customer Support Specialist

This is a fully remote position, open to applicants in Colombia.

📋 Description

• Deliver support and training to new users of the Torneo application.

• Engage with users in a clear, professional, and supportive manner.

• Enter, verify, and update sports information within the Torneo application.

• Monitor and swiftly address data inconsistencies.

• Collaborate with senior data specialists to uphold data integrity.

• Aid in the triage and resolution of reported application bugs.

• Contribute to ongoing improvements in data processes and application functionality.

⛳️ Requirements

• Prior experience in customer support, user support, operations, or a related field.

• Solid understanding of sports, particularly football, including major tournaments, clubs, players, and fundamental competition structures.

• Acquaintance with sports statistics and major leagues, through either professional experience or a strong personal passion.

• Exceptional attention to detail and high accuracy in managing data.

• Basic knowledge of data management tools and software, along with a willingness to learn.

• Outstanding written communication skills and a professional demeanor in user support.

• Strong teamwork abilities and adherence to internal protocols.

• Proficiency in English, both written and spoken.

• Availability for primarily weekend work, with some weekday shifts as needed.

• Minimum commitment of 60 working hours per month.

• CV and cover letter must be submitted in English only.

🏝️ Benefits

• Opportunity to work with a globally recognized brand that makes a real impact.

• Fully remote working environment.

• Flexible part-time arrangement.

• Possibility of transitioning to a full-time position.