Junior Customer Support Analyst – Exclusive Position for Candidates with Disabilities

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage incoming and outgoing support interactions via phone, email, chat, and WhatsApp.

• Ensure swift responses and resolve tickets within the specified SLA.

• Analyze the root causes of customer issues and pursue thorough solutions.

• Meticulously document customer interactions in internal systems.

• Collaborate with other departments, such as Tier 2 Support and Product, as needed.

• Consistently contribute to process enhancements and improved customer experiences.

• Work Monday to Friday, from 9:00 a.m. to 6:00 p.m., totaling 40 hours per week.

⛳️ Requirements

• Strong experience in Customer Support or Customer Care.

• Basic knowledge of Excel.

• Previous experience with CRM systems; familiarity with HubSpot and Salesforce is a plus.

• Excellent interpersonal and negotiation skills when collaborating with various teams.

• Outstanding verbal and written communication skills in Portuguese, including the ability to tell compelling stories.

• Analytical and proactive mindset towards problem-solving.

• Position is exclusively open to candidates with disabilities.

• Must be available to work in a hybrid model in Curitiba, where applicable.

🏝️ Benefits

• Time-off days through the company’s time bank system.

• Home office allowance (BRL 100).

• Meal/Food allowance on a flexible iFood card (BRL 1 payroll deduction).

• Health insurance (20% copayment).

• Dental insurance.

• Group life insurance.

• Childcare allowance (for children up to 5 years and 11 months old).

• StarBem: two free psychologist consultations per month and one free nutritionist consultation per month.

• iFeel app for emotional support.

• Wellhub membership for you and up to three dependents.

• Pet insurance/plan.

• Birthday and company-anniversary days off.

• Partnership Club, providing discounts at universities, language schools, and other institutions.

• Bereavement leave: 10 days in the event of a loved one's death and 2 days for the death of a pet.

• Maternity/paternity leave: 6 months for mothers and 30 days for fathers.

• Referral Program offering up to BRL 600 for referring new employees who remain with the company for over 6 months.

• Feedback provided at every stage of the recruitment process.