Junior Customer Success Analyst – Adoption

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Guide customers through their initial year, promoting adoption, activation, and engagement on a large scale.

• Ensure consistent outcomes while maximizing the potential for customer renewals.

• Analyze health and behavioral metrics across the customer base to facilitate preventive measures and identify revenue growth opportunities.

• Manage a substantial portfolio of around 180 customers, prioritizing risks and opportunities effectively.

• Align customers with their specific business objectives.

• Act in a consultative manner to expedite customer growth and enhance their digital marketing strategies.

• Design and implement 1:few programs to extend coverage across the customer base.

• Execute automated adoption strategies and educational campaigns.

• Cultivate sustainable, data-driven relationships with customers.

• Minimize churn and uncover growth opportunities by consistently delivering value to customers.

⛳️ Requirements

• Prior experience in Customer Success within technology firms, emphasizing the management of high-volume customer portfolios.

• Strong analytical skills to discern usage trends, risks, and opportunities for expansion through data analysis.

• Excellent communication skills, both verbal and written, with clarity and conciseness.

• Highly organized and adaptable in handling multiple demands while maintaining an efficient schedule.

• Proactive and solution-oriented mindset; capable of collaborating with internal teams to contribute to customer success and organizational goals.

• Preferred: experience with scaled Customer Success models or 1:few programs.

• Preferred: familiarity with RD Station Marketing, RD CRM, or RD Conversas.

• Preferred: experience in utilizing Artificial Intelligence tools.

• Preferred: understanding of Scrum, Kanban, or project management methodologies.

• Preferred: practical knowledge or experience in digital marketing.

🏝️ Benefits

• Comprehensive well-being program that provides self-care resources encompassing emotional, financial, physical, occupational, and social aspects.

• Ongoing learning environment with opportunities for career development.

• A culture that promotes diversity, inclusion, support, and a sense of belonging.

• Mentorship and guidance from seasoned Customer Success professionals.

• Access to management and automation tools.

• The hiring process includes a work-style assessment, interviews, an interaction simulation, and a job offer.