Junior Customer Service Representative

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Manage routine incoming and outgoing customer communications through phone, email, and chat.

• Assist customers with basic inquiries such as account updates, general questions, and standard troubleshooting.

• Refer complex issues to senior team members when necessary.

• Support the team by following up on client requests, sending routine reminders, and tracking outstanding communications.

• Perform accurate data entry and update customer profiles within internal databases and CRM tools.

• Work collaboratively with internal departments to collect information needed to resolve customer inquiries.

• Provide general administrative and operational assistance to the customer service team as required.

⛳️ Requirements

• Proficient in English (C1/C2) and Spanish.

• 1 to 2 years of experience in administration or virtual assistance.

• Familiarity with Google Workspace or Microsoft Office.

• Strong communication and problem-solving abilities.

• A quiet home office, stable internet connection (≥ 10 Mbps down / 2 Mbps up), and a backup connection.

• Bachelor’s or Associate’s degree is preferred.

🏝️ Benefits

• Hourly rate ranging from USD $696 to $1,044/month (dependent on experience and alignment with role requirements).

• Annual salary increases.

• Discretionary client bonuses (80% of clients award year-end bonuses).

• 7 U.S. federal holidays plus 4 paid PTO days.

• Monthly medical insurance stipend (subject to meeting eligibility criteria).

• Birthday/Anniversary bonuses along with Gym/Wellness allowance.

• Access to unlimited online fitness classes and participation in company events and Christmas celebrations.