Junior Customer Onboarding Analyst

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Collect requirements from clients in the LATAM region.

• Collaborate with customers to clarify the steps for implementation.

• Analyze and comprehend customer requirements.

• Familiarize yourself with the implementation standards for the solutions and grasp the business rules among all parties involved.

• Offer technical assistance to clients during the implementation phase and communicate the status of activities.

• Execute system configurations and parameter settings in line with the implementation process.

• Oversee product implementation with clients, addressing technical queries and process-flow questions.

• Facilitate training sessions for both internal teams and customers, either remotely or in person.

• Encourage users to adopt and utilize the solution.

• Generate documentation, schedules, kick-off presentations, and action plans.

⛳️ Requirements

• Proficient in Spanish, with excellent verbal and written communication skills.

• Intermediate proficiency in Excel.

• Ability to prioritize tasks with a strong sense of urgency, managing multiple requests and deadlines effectively.

• Exceptional organizational and time-management capabilities.

• Experience in customer service.

• Strong verbal and written communication skills, showcasing clarity, objectivity, and courtesy.

• Ability to work collaboratively as part of a team and engage with various departments.

• Resilience in facing challenges and adverse situations.

• Proactive mindset, focusing on solutions and anticipating needs.

• Curiosity and a strong desire to learn.

• Currently studying or holding a degree in Information Technology, Business Administration, or a related field.

• Intermediate English skills are a plus.

• Experience utilizing Artificial Intelligence in work processes is an advantage.

• Familiarity with any ERP tool is a plus.

🏝️ Benefits

• Remote or hybrid work options, available exclusively for candidates residing in Brazil.

• Flexible working hours.

• Health insurance, extendable to eligible dependents.

• Dental insurance, extendable to eligible dependents.

• Life insurance, extendable to eligible dependents.

• Prescription medication assistance for children.

• Transportation allowance or parking assistance for employees based in cities with company offices.

• Flexible meal and food allowances.

• Wellhub (formerly Gympass).

• TotalPass.

• Day off for birthdays, to be taken on a day selected by the employee during their birthday month.

• NeoBaby parenting support program.

• Unico Skill, an educational solution for external training and development.

• Childcare assistance.

• Extended parental leave: six months for mothers and 30 days for fathers.

• Referral program, bonuses, and much more.