Junior Customer Experience Analyst – B2B Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Offer assistance to users via email and chat, addressing incoming requests effectively.

• Ensure an exceptional support experience by concentrating on swift resolutions, transparent communication, and high-quality engagements.

• Collaborate as part of a high-achieving team dedicated to achieving results and excellence in support.

• Detect trends in issues, bugs, or areas for improvement and report these findings to management in a systematic way.

⛳️ Requirements

• Prior experience in customer support through chat and email, ideally in high-traffic environments that involve multiple screens.

• Strong analytical capabilities and attention to detail for troubleshooting issues and managing more complex cases.

• Outstanding written and verbal communication skills, capable of engaging with diverse customer profiles.

• Solid organizational and prioritization abilities in fast-paced settings.

• Collaborative attitude, a sense of responsibility, and a focus on problem-solving.

• Preferred: experience in B2B support.

🏝️ Benefits

• Caju benefits card covering meals, food, mobility, health, home office, culture, and education.

• Health insurance with no copay (Unimed, SulAmérica, or Alice).

• Zenklub, offering online sessions with therapists and coaches.

• Wellhub.

• Partnership with Rosetta Stone for language learning.

• Recharge Day (a day off).

• Conexa Saúde, providing online medical consultations.

• Childcare assistance.

• Partnership with Alura.

• Remote work opportunities within Brazil.

• Provision of work equipment.

• Opportunities for career advancement.