Junior Authorization Line Specialist

This is a fully remote position, open to applicants in Poland.

📋 Description

• Deliver exceptional customer support for inquiries related to banking and card services.

• Manage incoming calls and written communications from customers in English.

• Aim to resolve customer issues during the initial contact whenever feasible.

• Support transaction authorization procedures and handle sensitive card information.

• Assist customers with account inquiries, payment processing, and billing concerns.

• Refer complex cases to specialized teams as needed.

• Maintain precise documentation within internal systems.

• Adhere to established procedures and comply with financial regulations.

• Foster positive and professional relationships with customers.

• Operate in a 24/7 remote home-based shift environment.

⛳️ Requirements

• Strong command of English (C1), both written and spoken.

• Completion of secondary education (high school diploma).

• Customer-focused attitude and eagerness to learn.

• Effective communication and interpersonal abilities.

• Basic computer proficiency, including MS Office, and capability to navigate systems.

• Ability to adhere to procedures and meet deadlines.

• Full flexibility to work in a 24/7 shift environment, including nights, weekends, and holidays.

• Prior experience in customer service, call centers, or banking is preferred.

• Interest in financial products and customer support is an advantage.

• Willingness to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety regulations.

🏝️ Benefits

• Secure employment with a well-known international company.

• Comprehensive onboarding and paid training provided.

• Defined career progression and internal development opportunities.

• Supportive and friendly team atmosphere.

• Potential for up to +15% bonus for non-standard working hours.

• Healthcare coverage (medical, dental, vision).

• Basic and optional term life insurance.

• Short-term and long-term disability benefits.

• Pregnancy disability and parental leave provisions.

• 401(k) plan with employer contributions for retirement savings.

• Paid vacation ranging from two to five weeks based on salary grade and tenure.

• Up to 11 paid holidays available.

• Adoption assistance program.

• Sick and Safe Leave accrual at the rate of one hour for every 30 hours worked, up to 80 hours per calendar year, unless otherwise required by law.

• Incentive and recognition programs.

• Opportunity for equity stock purchase.

• Pension plan available.