Journeyman Application Developer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver Tier 1 and Tier 2 application support within the ServiceNow environment.

• Investigate, troubleshoot, diagnose, and resolve incidents and service requests related to applications.

• Execute advanced troubleshooting for configuration, workflow, integration, access, data, and platform-related issues.

• Conduct root cause analysis and implement necessary corrective actions.

• Develop, modify, test, and maintain configurations, business rules, client scripts, UI policies, workflows, and other components of the ServiceNow platform.

• Perform application enhancements and engage in minor to moderate development activities.

• Troubleshoot and fix defects through configuration updates, scripting modifications, and workflow adjustments.

• Support integrations, data exchanges, and interfaces between ServiceNow and external enterprise systems.

• Manage incidents, problems, service requests, and enhancement records while ensuring compliance with SLAs.

• Escalate complex issues to Tier 3 development, engineering, and platform administration teams.

• Fulfill requests for access provisioning, permission changes, application configuration, and technical guidance.

• Communicate technical findings, resolutions, and workarounds to users and stakeholders effectively.

• Translate business requirements into technical solutions, enhancement requests, and development specifications.

• Participate in Agile ceremonies, including sprint planning, backlog refinement, user story grooming, and development reviews.

• Collaborate with product owners, business analysts, developers, and technical leads on estimates, dependencies, and enhancements.

• Develop and execute unit, functional, and regression testing.

• Support deployments, release documentation, configuration management, and post-implementation validation.

• Maintain technical documentation, troubleshooting procedures, configuration details, and knowledge articles.

⛳️ Requirements

• High School diploma with 6-9 years of experience (or equivalent qualifications).

• Practical experience in providing Tier 1 and Tier 2 application support, encompassing incident management, advanced troubleshooting, problem resolution, and service request fulfillment.

• Proven experience in supporting, configuring, and enhancing applications within the ServiceNow platform.

• Experience in developing or modifying components of the ServiceNow platform, such as business rules, client scripts, UI policies, workflows, forms, and service catalog items.

• Ability to investigate complex technical issues, perform root cause analysis, identify application defects, and implement corrective measures.

• Experience in translating business and functional requirements into technical solutions and application enhancements.

• Familiarity with SDLC processes, Agile methodologies, and application testing practices.

• Strong collaborative skills with stakeholders, business analysts, developers, engineers, and cross-functional technical teams.

• Excellent verbal and written communication abilities, including technical documentation and customer support.

• Active Secret clearance is required.

• Preferred: Experience providing support to the U.S. Coast Guard or similar federal agency enterprise environments.

• Preferred: ServiceNow development experience involving JavaScript, Glide scripting, business rules, client scripts, Script Includes, and Flow Designer.

• Preferred: Experience in troubleshooting ServiceNow integrations, APIs, web services, and data exchange processes.

• Preferred: Familiarity with ITIL-aligned best practices.

• Preferred: Experience in ServiceNow administration, application development, workflows, service catalog, CMDB, and platform configuration.

• Preferred: Experience in Agile development environments, sprint execution, backlog management, and release management.

• Preferred: ServiceNow Certified System Administrator (CSA).

• Preferred: ServiceNow Certified Application Developer (CAD) or other ServiceNow Developer certifications.

• Preferred: ITIL Foundation Certification.

🏝️ Benefits

• Comprehensive health insurance plans.

• Competitive salary with performance bonuses.

• Opportunities for professional development and certifications.

• Flexible work hours and remote work options.

• Supportive work environment and team culture.