Java Developer (N3) – Application Support

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Investigate, replicate, and resolve defects reported in Java 11+ and Spring Boot systems in a production environment.

• Conduct root-cause analysis prior to implementing fixes.

• Ensure that fixes are validated through regression tests.

• Engage in war rooms during critical incidents.

• Assess incident severity and prioritize investigations accordingly.

• Provide clear, objective, and timely updates on incident status.

• Escalate issues internally when they necessitate a higher level of expertise or decision-making.

• Communicate the impact, timelines, and status updates to clients.

• Set achievable expectations during high-pressure scenarios.

• Determine when to reassure clients and when to escalate issues internally.

• Maintain regression test coverage for bugs that have been resolved.

• Revise troubleshooting documentation and runbooks as needed.

• Recognize recurring patterns in support requests and recommend permanent solutions.

⛳️ Requirements

• Minimum of 5 years of experience with Java and Spring Boot.

• Prior experience with N2/N3 support, application maintenance, or assisted operations.

• Proficiency in debugging production systems, including log analysis, APM, and executing queries.

• SQL skills for data investigation, along with ORM experience.

• Familiarity with automated testing methodologies, including regression testing.

• Strong written and verbal communication skills, especially under pressure and during direct client interactions.

• Understanding of SLAs and classification of incident severity.

• Knowledge of DevOps culture and CI/CD pipelines.

• Experience with observability tools such as Datadog, Grafana, Kibana, New Relic, or similar is advantageous.

• Understanding of Hexagonal Architecture and systems architecture is a bonus.

• Background in fintech, financial products, or digital financial journeys is a plus.

• Prior involvement in on-call or application support rotations is beneficial.

• Experience working directly with external clients is a plus.

🏝️ Benefits

• PJ contractor agreement.

• Opportunity to work in a growing fintech organization, tackling real application support challenges that directly influence customer experience.

• A work environment that prioritizes engineering quality, even in response to bugs.

• Remote-first work culture.

• On-call schedule/rotation with SLAs established by incident severity.

• Team support is available during critical situations.