This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Implement new ServiceNow modules and platform capabilities that align with the strategic priorities of the enterprise.

• Mature and enhance the functionality of previously implemented ServiceNow modules.

• Drive improvements in workflow automation, data quality, operational transparency, and user experience.

• Foster interoperability through integrations with FAA systems and data repositories.

• Utilize Agile Software Development Life Cycle methodologies to oversee ServiceNow enhancements and implementations.

• Ensure that configurations and architectural decisions are in line with FAA digital governance and enterprise architecture frameworks.

• Advocate for FAA business process reengineering and standardization to enhance service delivery efficiency, minimize technical debt, and promote innovation.

• Provide comprehensive documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials to support enterprise-scale operations and adoption.

⛳️ Requirements

• Bachelor’s Degree in Information Technology plus 10 years of progressively responsible experience in major IT software, hardware, or integration projects, including a minimum of four years as a Project Manager; or an Associate's degree in IT with 14 years of related experience; or a high school diploma with 15 years of related experience.

• Proven experience with ServiceNow implementations.

• Demonstrated experience managing projects using the PMI framework.

• Capability to obtain a Public Trust; citizenship is required.

• PMP Certification is preferred.

• ServiceNow certifications are desirable.

• Experience as a Scrum Master or in Agile methodologies is a plus.

• Experience supporting FedRamp authorized software is a plus.

• A Master’s degree in information technology along with ten years of experience in complex IT software, hardware, or integration projects is preferred.